Administrative Assistant Customer Service

DAINYA LAMBE

*** ****** ******, ********* *** Asheboro, NC 27203 336-***-**** ***************@*****.***

EMPLOYMENT HISTORY

Randolph Health; Asheboro, NC 10/2018-01/2021

Registration Technician

Provides patient confidentiality

Demonstrates ability to correct/change patient demographics

Possesses exceptional customer service skills when interacting with patients

Demonstrates ability to collect copays, such as cash, check, credit/debit card

Demonstrates ability to balance collections in detail summary at the end of each shift

Asheboro City Schools; Asheboro, NC 08/2010 – 06/2012

Substitute Teacher

Followed and taught lesson plans assigned by the teachers

Maintained effective classroom management and applied appropriate teaching capabilities in all subject

areas for various skill levels

Determined appropriate consequences for inappropriate behavior and provided daily reports for the teacher

Encouraged student participation and provided individual instruction when necessary

PenFed Credit Union, (Fort Shafter Credit Union); Honolulu, HI 12/2001 – 07/2002

Bank Teller

Provided account services to customers by receiving deposits and loan payments; cashed checks, issued

savings account withdrawals, recorded night and mail deposits

Cross-sold bank products by answering inquiries; informed customers of new services and product

promotions; ascertained customers' needs; directed customers to a branch representative

Reconciled cash drawer by proving cash transactions; counted and packaged currency and coins;

reconciled loan coupons and other transactions; maintained supply of cash and currency

Maintained customer confidence and protected bank operations by keeping information confidential

EDUCATION

Southwestern Randolph high School; Asheboro, NC

High School Diploma

ACCREDITED CERTIFICATIONS

Randolph Community College; Asheboro, NC

Administrative Assistant Certificate

Microsoft Office Suite Certificate

Computer Skills Levels; I, II, & III Certificate

Internet & Email for the World of Work Certificate

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