Data Entry Front Desk

GENNA-MARIE N. GROVE

*** *. ***** ****** *** *, Pomona C.A 91766, 909-***-****

**********@*******.***, http://www.linkedin.com/in/genna-marie-grove-03926a196

My goal is to embody smart, insightful work tactics as well as kind and ethical intrapersonal skills to any workplace environment I inhabit.

EXPERIENCE

JULY 2, 2020 – SEPTEMBER 3, 2020

EDD – EMPLOYMENT DEVELOPMENT DEPARTMENT (REMOTE POSITION)

Temp EDD Claims Agent- Gave timely and empathetic aid to unemployment claimants impacted by COVID 19 pandemic. Upheld claimant verification process. Established claimant accounts. Identified and prohibited numerous fraudulent claims. Aided fraud claim victims using EDD steps and policies to prevent further theft and reestablish claims. Answered questions and queries and provided direction for individuals unsure with EDD claims policy.

MAY 2014 – JULY 2014 (APPROXIMATELY)

GLENN COUNTY BEHAVIORAL HEALTH (242 NORTH CILLA AVE. WILLOWS C.A 95988)

Community Volunteer - Front desk reception: Successfully addressed in person queries/ complaints/ questions from first time and returning patients. Organized hard copy and digital patient files. Coordinated and screened inbound phone calls for staff use. Posted in office appointment notifications. Acted as a third-party sound board between company policy and community understanding.

JULY 2012 – AU 2GUST 2012 (APPROXIMATELY)

WILLOWS PUBLIC LIBRARY (201 N LASSEN ST, WILLOWS, CA 95988)

Community Volunteer - Library Staff assistant: Directed patrons in need of historical records and educational research. Organized new and existing library accounts for digital transfer. Ensured that library books and documents were placed in their assigned or reassigned section. Aided less tech savvy patrons with online navigation. Ensured that the library was a safe, clean, and welcoming environment for all (especially our youngest) patrons.

EDUCATION

2018 – PRESENT

CHAFFEY COLLEGE (5885 HAVEN AVE, RANCHO CUCAMONGA, CA 91737)

ASSOCIATE OF ARTS AND SCIENCES – AAS, BUSINESS-PROFESSIONAL ADMINISTRATIVE MANAGEMENT, 3.2 GPA

SKILLS

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Data Entry

Proficient in Zoom

Strong Moral and Ethical Background

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