Service Representative Customer medical billing
Resume:
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Your Resume
sherylynellison64@gmailcom
Port Saint Lucie, FL 34983
Skills
Payment acceptance
Credit card payment processing
Collections process
improvement
Collections regulatory guidelines
Report creation
Process optimization
Report generation
Data evaluation
Inbound and Outbound Calling
Education And Training
05/1964
High School Diploma
Dillard High School
Fort Lauderdale, FL
09/2010
Cosmetology:
Hairstyling
Florida Academy Of Health &
Beauty
Fort Lauderdale, FL
Sherylyn Ellison
Summary
High-performing Customer service-Self-pay collector offering 15-year background
in accounts receivable to growing organization. Successful in efficiently resolving
collections issues, discrepancies, and short payments. Team-oriented to mentor
junior collections associates when consistently meeting collections goals.
Experience
Apollo Health Street - Self-pay Collector,Customer Service Representative
OOaland Park, FL
02/2009 - 10/2011
+ Oversaw daily collections and accounts receivable activities, developing robust
strategies to maximize collections and reduce aged accounts.
Tenet - Self-pay Collector-Customer Service Representative
Boca Raton, FL
08/2007 - 02/2008
+ Documented conversations with customers to track requests, problems and
solutions.
+ Assisted customers in making payments on accounts and setting up payment
plans
North Broward Hospital District - Self-pay Collector
Fort Louderdale, FL
12/1996 - 07/2005
+ Administered delinquency cycle from start to finish, managing collections calling,
skip tracing, outside collections agency coordination and related litigation.
+ Improved existing collections processes by analyzing rejection pattems and
denials,
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