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sherylynellison64@gmailcom

772-***-****

Port Saint Lucie, FL 34983

Skills

Payment acceptance

Credit card payment processing

Collections process

improvement

Collections regulatory guidelines

Report creation

Process optimization

Report generation

Data evaluation

Inbound and Outbound Calling

Education And Training

05/1964

High School Diploma

Dillard High School

Fort Lauderdale, FL

09/2010

Cosmetology:

Hairstyling

Florida Academy Of Health &

Beauty

Fort Lauderdale, FL

Sherylyn Ellison

Summary

High-performing Customer service-Self-pay collector offering 15-year background

in accounts receivable to growing organization. Successful in efficiently resolving

collections issues, discrepancies, and short payments. Team-oriented to mentor

junior collections associates when consistently meeting collections goals.

Experience

Apollo Health Street - Self-pay Collector,Customer Service Representative

OOaland Park, FL

02/2009 - 10/2011

+ Oversaw daily collections and accounts receivable activities, developing robust

strategies to maximize collections and reduce aged accounts.

Tenet - Self-pay Collector-Customer Service Representative

Boca Raton, FL

08/2007 - 02/2008

+ Documented conversations with customers to track requests, problems and

solutions.

+ Assisted customers in making payments on accounts and setting up payment

plans

North Broward Hospital District - Self-pay Collector

Fort Louderdale, FL

12/1996 - 07/2005

+ Administered delinquency cycle from start to finish, managing collections calling,

skip tracing, outside collections agency coordination and related litigation.

+ Improved existing collections processes by analyzing rejection pattems and

denials,

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