Customer Service Representative
Resume:
Latoya McCreary
*******@*****.***
MEDICAL OFFICE SPECIALIST
Skills
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Problem Solving
Teamwork
Multi-tasking
Adaptability
Communication
Customer Service
Clerical Support
Professional Experience
Caregiver
Yarborough Irriro Trust - Fayetteville, NC May 2010 to Present
Provide quality home health care to elderly with Alzheimer’s.
Provide two nutritious meals daily.
Clean residents and provide hygiene assistants, and running errands.
Administer medication as needed.
Caregiver
Home Instead Senior Care - Fayetteville, NC December 2008 - May 2010
Provided friendship and companionship to elderly in a non-medical environment.
Maintained safe environment for the client.
Managed client’s changing behavior, provided mind stimulating activities.
Supervised daily activities.
Customer Service Representative
AT&T- Fayetteville, NC September 2001 - February 2008
Provided a consistent, excellent customer service experience to Southeast US callers by maintaining the highest degree of courtesy, confidentiality and professionalism.
Resolved 100+ customer issues and complaints daily.
Demonstrated drive and enthusiasm collecting bill payments of $50 -$100 daily and communicating about other billing inquiries.
Education
Fayetteville Technical Community College, Fayetteville, NC (Associates Degree in Medical Office Administration May 2020)
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