Patient Representative Nursing Assistant

Katherine D. Williams

Philadelphia, PA ***** • 267-***-**** • *********@*****.***

SUMMARY OF QUALIFICATIONS:

•Administrative professional with a strong work ethic, pleasant attitude, and professional demeanor.

•Strong ability to assist customers in seeking their desired location, party, or product.

•Highly skilled in communicating effectively in both verbal and written formats.

•Proficient in using various forms of office equipment such as a copier, scanner, and printer.

•Skilled in using various Microsoft Office programs, including Word, PowerPoint, Excel, and Outlook.

CORE COMPETENCIES:

Administrative Skills

•Answer telephone and provide appropriate information to guide caller to the correct party.

•Utilized copier, printer, and scanner to send, receive, or duplicate important documents.

•Offer excellent customer service.

•Schedule appointments for meetings and events.

•Prepare and maintain records of progress and services performed.

•Report area that needs cleaning and sanitizing to janitorial staff or appropriate party.

•Communicate effectively with other staff members and organize activities and daily agenda.

•Participate in a collaborative team environment.

Cleaning Experience

•Serviced, cleaned, or supplied restrooms and gathered and emptied trash.

•Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming.

•Followed procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.

•Cleaned windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.

Patient Service Experience

•Serve as a proactive patient representative that maintains patient privacy and confidentiality.

•Take vital signs, patient data, and observe physical symptoms, behavior, and complaints.

•Performed procedures as an extension of therapy range of motion exercise designed to promote comfort and healing.

•Encourage and assist patients to attend activities.

•Experience in administering hygiene needs and basic care.

•Apply clean dressing, slings, stocking or support bandages under the supervision of nurse.

EMPLOYMENT HISTORY:

American Building Maintenance, Philadelphia, PA 06/2017 - 08/2017

Cleaner

American Best, Philadelphia, PA 06/2012 - 01/2013

Certified Nursing Assistant

Multi Care Health Services, Jenkintown, PA 01/2012 - 08/2013

Certified Nursing Assistant

RCM, Philadelphia, PA 02/2008 - 09/2008

Certified Nursing Assistant

Maxim Staffing Solutions, Philadelphia, PA 01/1989 - 08/2006

Certified Nursing Assistant

EDUCATION:

Community College of Philadelphia, Philadelphia, PA

Various Coursework

National Training Services Program, Philadelphia, PA

Certificate of Completion - Business

John Bartram High School, Philadelphia, PA

High School Diploma

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