Customer Service Inbound Call

Kristy Michelle Moreno

*** ********* ******* *** 972-***-****

Qbiective; A career that offers growth and opportunity based on professional achievement and to

increase my knowledge and motivation to enhance decision and problem solving skills.

Educational Backaround:

Bachelor of Science-Texas A&M Commerce- Majored in Elementary Education, Minored in business-

2002-2004

Eastfield Junior College-Mesquite, TX- Basics- 1999-2001

Mesquite High School-Mesquite, TX- 1995-1999

Work Experience:

2020-Present

2015-Present

2010-2014

Richardson, TX

2008-2010

Richardson, TX

2006-2008

‘Richardson, TX

2006-2006

Dallas, TX

Uber Eats

Uber Eats delivery driver. Pick up orders from restaurants, Walmart and convenient

stores and deliver to customers

Ebay (self employed)

Reseller of clothing, shoes, jewelry, auto parts i

(Daughter had severe cystic fibrosis so had to stay home with her a majority of the

time)

ank o' erica Corp-214-***-**** (Jason Walpole

Customer Relationship Manager (FHA GOVT)

Duties: Maintaining ongoing customer relationships, serving as a single point of

contact or trusted advisor for borrowers involved in the default cycle, managing a port

size of 300+, educating and guiding customers on different mod options such as

repayment plan, special forbearance, modifications, short sale or foreclosure...

completing loan activities in CRM tool, responding to customer, investor or 3" party

inquiries, making outbound calls providing status on modification, collecting

supporting documents, verifying that supporting documents meet FHA guideline,

responsible for clear communications with customers of current status and the steps

required in order for us to make a Fast, Fair and Final decision.

Bank of America Corp.-972-***-**** (Russell Scales

Customer Service and Sales Specialist

Duties: Inbound call taking, providing solutions to homeowners

inquiries, updating insurance policies, submitting LAFA requests, specializing in

Bankruptcy

recision Diali ervices-214-***-**** (Cassie Patto!

Duties: Making business phone contacts, setting appointments to have insurance

agents go out and sell insurance policies, qualifying individuals for health insurance,

individuals calling in to get qualified for health insurance

uscular Dystro ssociation-972-***-****

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