Mail Sorter Service Representative

Jasmine Wilson • 480-***-**** • *************@*****.***

Organized, motivated, reliable hard worker. Able to apply time management and organizational skills in various environments. Current Level 1 fingerprint clearance card and High School Diploma. WORK EXPERIENCE

American Income Life Insurance 04/2019- present Life Insurance sale Rep

● Establishing programs designed to retain existing member clients, trigger advance follow-up periods and regaining business that has lapsed Contacting and qualifying prospective members and explaining features and benefits of life insurance policies offered, suggesting amount and type of coverage based on analysis of prospect's circumstances

● Assisting clients in processing claims

● Developing long-term relationships

● Utilizing a variety of methods in performing research leading to the establishment of high potential prospects for AAA products.

● These methods include direct mail, referral systems, associate cross-selling, partnership sharing, prospect purchases, etc Quoting and preparing life insurance policies Calculating and quoting premium rates for specific policies

● License To sale life and health insurance

Customer Service Representative – Vector Marketing 05/14/2015 - 08/18/2017

● Team Leader

● Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.

● Provide the team with a vision of the project objectives.

● Motivate and inspire team members.

● Lead by setting a good example (role model) –

● behavior consistent with words

● Conferred with customers by telephone or in person to provide information about products or services, took or enter orders, cancelled accounts, or obtained details of complaints.

● Checked to ensure that appropriate changes were made to resolve customers' problems.

● Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken.

● Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

● Completed contract forms, prepared change of address records, or issued service discontinuance orders, using computers.

● Referred unresolved customer grievances to designated departments for further investigation.

● Determined charges for services requested, collected deposits or payments, or arranged for billing.

● Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

● Solicited sales of new or additional services or products.

● Ordered tests that could determine the causes of product malfunctions. Mail Sorter – Pitney Bowes 02/10/2015 - 06/29/2018

● Loaded mail onto automated equipment, removed items that could not be processed.

● Entered sort plan and started mail equipment; monitored flow of mail to ensure continuous feed; swept separated mail from bins/stackers; and stopped equipment when distribution run or operation is completed.

● Ran machine reports, cleared jams and contacted maintenance for assistance when required.

● Prepared work area, ensured all necessary support equipment and materials, including labels, trays, and other containers were in place.

Jasmine Wilson

● Removed sorted mail from bins or separations and placed sorted mail into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, and/or at the instruction of supervisors or expediters.

● Followed established safe work methods, procedures and safety precautions while performing all duties.

● Inventory Clerk

●

● •Counts store inventory for official store records.

● •Maintains logs of all products and supplies.

● •Checks actual store inventory against computerized records.

● •Reports any discrepancies in inventory records to store manager.

● •Receives store deliveries.

● •Assists in unloading inventory from delivery truck.

● •Organizes inventory in stock room.

● •Restocks merchandise on sales floor as necessary.

● •Files all delivery and inventory receipts.

● •Uses inventory software to keep track of orders, returns, and supply.

● •Writes up inventory reports detailing any overstock or missing items.

● •Presents inventory reports at store meetings.

● •Ensures that stock room is clean and well organized.

● •Moves and restructures organization of stockroom to make space for new inventory.

● •Assists in cleaning and organizing the store upon closing.

● •Pulls any defective or expired merchandise for return.

● •Packs up items for return and creates shipping labels.

● •Submits orders for replenishment of inventory.

● •Retrieves products from stock room for customers.

● •Reviews shipping and receiving documents for accuracy.

● •Assists customers on the sales floor in locating items.

● •Assists store or inventory manager in devising new ways to reduce shrink and maintain inventory control. Housekeeper - Days Inn Suites 07/23/2016 - 08/26/2017

● Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts. See more occupations related to this task.

● Disinfected equipment and supplies, using germicides or steam-operated sterilizers.

● Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards were met.

● Emptied wastebaskets, emptied and cleaned ashtrays, and transported other trash and waste to disposal areas.

● Observed precautions required to protect hotel and guest property and reported damage, theft, and found articles to supervisors.

● Replenished supplies, such as drinking glasses, linens, writing supplies, and bathroom items.

● Cleaned rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.

● Dusted and polished furniture and equipment.

● Kept storage areas and carts well-stocked and cleaned.

● Washed windows, walls, ceilings, and woodwork, waxing and polishing as necessary. Machine Operator – Quad Graphics 02/16/2013 - 04/20/2016

● Performed set up and operation of various finishing equipment to customer specifications.

● Inspected product to determine conformity to quality specifications.

● Moved work-in-process to and from the machine via electric pallet jack or forklift.

● Read and understood job tickets.

● Completed necessary job paperwork.

● Reported productivity achievements, waste and defects to supervisor.

● Adhered to production schedule and quality requirements.

● Communicated effectively with supervisor, finishing operators, material handlers and co-workers.

● Cleaned and maintained work area.

● Performed routine preventative maintenance and production adjustments to equipment as needed. 2

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