Customer Service Pharmacy Technician

Rahma Shahid

973-***-**** *************@*****.*** New York, NY

Professional Experience

Walgreens Pharmacy New York, NY

Pharmacy Lead Feb 2021- Present

Manage cross-functional pharmacy operations for multiple enterprise clinical sites. Key focus on supporting pharmacy leadership execute diverse clinical services in accordance with state & federal regulations:

Key Contributions:

Enable prescription processing by supporting pharmacist(s) workflows for drug mixing, dispensing, packaging, labeling. Ensure Rx-queue moves efficiently while maintaining FDA compliance.

Coordinate all aspects of payer benefits investigation (insurance authorizations/claims processing/denials). Liaise between provider, patient, & payer to streamline internal & external pharmacy operations.

Deliver exceptional support to patients across all clinical services. Responsibilities include Rx-fulfillment, explanation of benefits, & administration of tests & immunization (COVID/Flu)

Maintain HIPAA compliant digital clinical records in enterprise Pharmacy Information System (ICC+). Validate patient demographics, insurance details, provider information, & Rx-status are updated.

Education & Certification

Pharmacy Technician Certification Board USA

Certified Technician Certified, 2022

COMSATS University ISB,PK

BSc Bio-Infornatics Graduated, 2016

Skills & Competencies

Project Management ● Workflow Assessment ● Organizational Development ● CPR certified

Flow Chart ● flow chart design● Implementation Planning ● Training/Education ● Life Sciences ● immunizer ● Budgeting ● Google Apps ● Urdu/Hindi/Punjabi ● Report Writing ● Public Speaking ● HIPAA Quality Metrics Data-Analysis/Mining/Validation ● Incident Management ● Help Desk Consulting ● Professional Services ●R language programming ●Customer Service

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