Boat Captain Customer Service
Resume:
SUMMARY
Highly motivated professional with **+ years of entrepreneurial and management
experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
EXPERIENCE
Kayak Kings - Owner/Operator
Key West, FL • 03/2012 - 04/2018
Classic Harbour lines - First Mate
Key West, FL • 12/2010 - 03/2012
CONTACT
******************@*****.***
Pearce, AZ 85625
SKILLS
EDUCATION AND TRAININ
G
GED
University Pacific
Stockton, CA • 05/1984
ALEC JAMES RISING
Promoted business on social media platforms to maximize brand identity and generate revenue.
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Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
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• Devised business and marketing plans and prepared monthly financial reports.
• Set pricing structures according to market analytics and emerging trends. Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
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Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
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Hired and trained new department managers to increase team oversight and productivity.
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Maintained and operated lifesaving devices to handle shipboard and overboard emergencies.
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Organized maintenance on ship hull and superstructure and performed painting, repairs and general cleaning tasks.
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Helped coordinated efficient cargo movements and proper stowing aboard 80' Schooner America 2.0 vessel.
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Managed navigation by compiling information about current conditions and potential hazards.
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Stood watch to manage operating conditions and handle risks arising during Key West to new York City voyages.
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• Training Management
• Management Team Building
• Business Leadership
Problem Anticipation and
Resolution
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• Staff Scheduling
• Performance Assessment
• Operations Oversight
• Team Leadership
• Goal Setting
Customer Service
Management
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• Supplier Monitoring
• Decision Making
• Hiring and Onboarding
• Department Oversight
• Recruitment and Hiring
• Quality Assurance
I was cpr certified for years
as it is mandatory to work
on boats.
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• 100 ton boat Captain license
Sunny Days - First Mate
Key West, FL • 12/2006 - 10/2010
Call of the Wild - Bar and Restaurant Manager
Big Lake, AK • 12/2002 - 10/2005
Maintained and operated lifesaving devices to handle shipboard and overboard emergencies.
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Organized maintenance on ship hull and superstructure and performed painting, repairs and general cleaning tasks.
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Helped coordinated efficient cargo movements and proper stowing aboard 80' Schooner rigged Catamaran vessel.
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• Coordinated fueling, repairs and other port activities to properly maintain ship. Stood watch to manage operating conditions and handle risks arising during trips to the reef and sunset voyages.
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• Steered boats along plotted routes to transport guests to destinations. Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
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Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
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• Resolved problems or concerns to satisfaction of involved parties. Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
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• Supervised staff preparing and serving 100 meals per day. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
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• Demonstrated self-reliance by meeting and exceeding workflow needs. School. (passed)
• Highschool GED
• Some College
Chefs Apprenticeship
Program
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Contact this candidate