TONDRIAN HAWKINS
● P.O. Box ** Harpersville AL **078
● **********@*****.***
Professional Summery
Experienced Customer Service supervisor bringing 12 years of quality performance in related roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Education
● Valley dale academy
Birmingham, AL
High school diploma
General Studies
2004
● Jefferson State Community College
Birmingham, AL
Medical Support Specialist
General Studies
Current
Experience
● Supervised and guided new employees on the cash register and trained employees and responded quickly to questions, which improved understanding of job responsibilities.
● Completed documentation and logs each day and generated weekly reports detailing activities to submit to the district manager.
● Folded and arranged apparel merchandise in attractive displays to drive sales.
● Kept apparel and fitting room area clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement Work History
● Customer Service Supervisor
Big Lots
04/10 to Current
Sylacauga, AL
● Apparel Sales Associate
Academy Sports + Outdoors
10/17 to 03/19
Birmingham, AL
Skills
● Team leadership
● Training and development
● Sales proficiency
● Customer relations
● Payroll and budgeting
● Data entry
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