Customer Service Representative

KRISTI R. WOLFE

**** ***** ** #*** ********* MI *8327

************@*****.*** 714-***-****

Taking Office Efficiency Above and Beyond Expectations

SUMMARY OF QUALIFICATIONS

Enthusiastic administrative support with 14+ years of experience providing outstanding

support to the customer service industry. Excellent secretarial skills. Strong organizational,

time management, problem solving, and multitasking skills.

Use proper English in all business verbal and written transactions. Well-mannered team

player who gets along well with others.

Can use the electronic (Lotus Notes) calendaring system. Excellent interpersonal and verbal

communication skills.

Proficiently use in Microsoft Office Word, PowerPoint, Excel, and Outlook. Type 60 wpm. Strong organizational, time management, problem solving, and multitasking skills.

EDUCATION

Ashworth College, Norcross, Georgia – 2017

Travel Agent, TAP Certificate

DeVry University, Tampa, Florida – 2013

Associate of Applied Science, Health Information Technology

GPA: 3.41

DeVry Practicum, Tampa Bay Radiology Oncology

Internship – no degree

PROFESSIONAL EXPERIENCE

Lowe’s, West Bloomfield, Michigan October 2020 – Present

CASHIER / CUSTOMER SERVICE DESK

Provide service by taking payments from customers in exchange of goods. Greet customers as they arrive, provide them with information regarding products and direct them to the right department.

Use computer system: Use handheld to scan customer products.

Use cash register: Identify prices of goods, receive payment by cash, check, credit cards, vouchers, or automatic debits.

Customer interaction: Greet customers entering establishments, Answer customers' questions,

and provide information on procedures or policies.

Answered 40 to 60 calls: Responds to 40 to 60 calls and customer questions. Transfer calls to the appropriate departments.

Central Research, Inc., Lowell, Arkansas April 2019 – June 2020

ACCOUNT REPRESENTATIVE

First contact in the company to resolve borrower’s delinquent student loan accounts with the Department of Education.

Negotiate payment plans with borrowers.

Initiate strategies for collection process and procedures.

Persuade customers diligently to pay on past due accounts.

Create borrower repayment schedules based on borrower financial situations.

Deal with borrowers diligently, courteously, and professionally while collecting payment.

Lowe’s, Riverview, Florida April 2015 – February 2019

CASHIER / CUSTOMER SERVICE DESK

Provide service by taking payments from customers in exchange of goods. Greet customers as they arrive, provide them with information regarding products and direct them to the right department.

Use computer system: Use handheld to scan customer products.

Use cash register: Identify prices of goods, receive payment by cash, check, credit cards, vouchers, or automatic debits.

Customer interaction: Greet customers entering establishments, Answer customers' questions,

and provide information on procedures or policies.

Answered 40 to 60 calls: Responds to 40 to 60 calls and customer questions. Transfer calls to the appropriate departments.

Progressive Auto Insurance, Riverview, Florida December 2002 to February 2015

CUSTOMER SERVICE REPRESENTATIVE – CLAIMS

First contact in the company to solve problems. Carry out all contact with the public, physicians, and hospital personnel in a friendly, courteous and considerate manner. Excellent telephone etiquette and email correspondence with physicians. Work effectively with others and as a team member.

Used computer system: Entered customer accurate accident data into computer system.

Answered 60 to 80 calls: Responded to 60 to 80 calls and customer questions. Transferred calls to the appropriate departments.

Exhibited excellent customer service skills: Provided high level of customer service.

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