Customer Service Support

KEYANA JOHNSON

SUMMARY

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Experience

Cashier, Customer service Associate, 10/2020-Current

Winn Dixie Grocery Store -Ocala FL

●Delivered high level of customer service to patrons using active listening and engagement skills.

●Collected payments and provided accurate change.

●Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

●Helped customers find specific products, answered questions and offered product advice.

●Trained new team members in cash register operation, stock procedures and customer services.

●Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

●Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

●Recommended and initiated product offerings to meet customer changing needs.

CONTACT

Address:Ocala,FL 34475

Phone :352-***-****

Email:****************@*****.***

SKILL Education and Training

●Customer Service High School Diploma 05/22

●Inbound and Outbound Calling North Marion High School -Citra fl

●Cash Handling

●POS Systems

●Customer Support

●Customer Data Confidentiality

●Calm and Professional Under Pressure

●Customer Transactions

●Building Customer Trust and Loyalty

●Understanding Customer Needs

Certifications

●Phlebotomy Technician Certification, NPCE-2022

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