Service Representative Customer

Lori M. Riddle

**** ********* **

Raleigh NC ****5

Home 919-***-****

cell 803-***-****

email **********@***.***

Work Experience

Nationwide Insurance, Raleigh NC

Senior Arbitration Specialist March 2002-December 2017

• Analyze evidence and apply relevant laws, regulations, policies and presidents in order to reach conclusions.

• Determine Existence and amount of liability according to evidence, laws and administrative and judicial presidents.

• Interview claimants and witnesses to obtain information and disputed issues.

• Autorize payment of valid claims.

Claims Examiner, September 1996 - March 2002

• Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to erect fair and prompt disposal of cases and to continue to reduce loss ratio.

• Pay and process claims within designated authority level.

• Contact or interview claimants and witnesses to secure additional information. Subrogation Adjuster, September 1993 - September 2006

• Review police reports, medical treatment records or physical property damage to determine the extent of liability.

• Analyze information gathered by investigation and police report findings and recommendations.

• Collect evidence to support contested claims.

• Render decision and file necessary documents to collect for damages. Customer Service Representative, May 1987 - September 1993

• Secure accident details by telephone and complete notice of losses.

• Keep records of customer interactions, recording details or inquiries, complaints or comments as well as actions taken.

• Contact kusters to respond to inquiries or to notify them of claims investigation results Harris Teeter, January 2018 - August 2018

Spectrum, August 10, 2018 - Present

Education

NC Wesleyan University, Rocky Mount NC

Criminal Justice, December 1996

Additional Skills

Solid communication and interpersonal skills

Can Work Independently but understands the value and strength of teamwork.

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