Customer Service Representative

RODNEQUEA CARLISLE

*****************@*****.*** / 404-***-****

Atlanta, GA 30337

SKILLS

e Food and beverage preparation techniques . Problem Resolution

e — Sales Driven e Verbal Communication

. Inbound and Outbound Calling . Retail sales customer service

MS Office proficient e Schedule mastery

EXPERIENCE

Delivery Driver Manager / Fetch Delivery - Atlanta, GA 01/2021 - 05/2022

Deliver rush merchandise on tight schedules to meet customer's satisfaction

Handle merchandise in accordance with product handling standards

Manage customer service complaints with professionalism and knowledgeable responses to maintain trust and

company loyalty

Maintain safe driving habits to protect property and general public on roadways

Plan efficient routes and adjust strategies based on current weather and traffic information

Culinary Cook Manager/ Mercedes-Benz Stadium - Atlanta, GA 01/2017 - 04/2022

Assessed inventory levels and placed orders to replenish goods before depleting supplies

Inspected freezers and refrigerators prior to each shift to ensure temperature levels were set properly

Researched, developed, and introduced menu concepts with creation of new recipes

Sanitized workstations at the end of each shift to minimize risks of cross-contaminations and food-borne illnesses

Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions

Customer Service Representative / Carvana - Atlanta, GA 01/2019- Current

Fielded customer complaints and queries, fast-tracking them for problem resolution

Informed customers about billing procedures, processed payments and provided payment option setup assistance

Secured client retention by driving service and product benefits, features and recommendations around clients’

needs

Relayed productive customer feedback to marketing teams

Collaborated with management to develop customer service improvement initiatives

Created and implemented process improvements to reduce workloads and bolster callback efficiency

Exceeded company productivity standards on a consistent basis

EDUCATION AND TRAINING

Georgia Military College - Milledgeville - Milledgeville, GA

Associate of Science

Life Christian Academy High School - Atlanta, GA 05/2014

High School Diploma

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