Customer Service Associate

DANIELLE GINOCK

*** ******** ***.********** ** 12144• Cell: 518-***-**** • ****************@*****.***

Skills

•Strong attention to safe food handling procedures •Fast learner

•Hospitality and service industry background •Highly dependable

•Determined and dedicated •Excellent attention to detail

Work History

Assistant Director of Dining Services, 04/01/2018 to Present The Massry Residence- Albany, NY

Produce bi-weekly schedule for staff members

Place weekly orders, assist in overall ordering/deliveries.

Process invoices/ oversee and manage operations of the dining room/kitchen

Dining room Manager, 05/27/2014 to 04/01/2018 Judson Meadows- Scotia, NY

Practiced safe food handling procedures at all times.

Oversee the resident's dietary needs.

Managed staffs breaks and lunches.

Created job flow charts.

Customer Service Associate/Front -End Supervisor, 11/2007 to 05/2014 Price Chopper- Glenville, NY

Cross-trained in multiple departments including: office/customer service, general merchandise, grocery, and the bakery.

Oversee operations of the front end such as managing breaks, scheduling, and making the front end as efficient as possible.

Inventory product.

Responsible for all cash flow for both cash and sales in the store.

Provide exceptional customer service.

Education

Associate in Hotel/Restaurant Management: May2011 Associate in Culinary Arts: Concentration in Baking: 2010 Schenectady County Community College- Schenectady, NY

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