Customer Service Class B

RODICE NANCY BAROSY

************@*****.*** 239-***-**** Lehigh Acres, FL 33971

Summary

A hardworking individual committed to delivering shipments safely while meeting tight deadlines. Comfortable working on-call and lifting to 25 pounds. Reliable professional with a clean driving and a perfect attendance record. Skills

• Excellent sense of direction

• Comfortable with overnight runs

• Local routes understanding

• Local Delivery

• Perfect attendance record

• Responsible driver

• Dependable and reliable

• Exceptional written and verbal communication skills

• Courteous and polite demeanor

• Time management skills

• Valid Class B Commercial Driver's License

• Customer Service

Experience

Lazership Delivery Fort Myers, FL

Delivery Driver

07/2011 - 12/2013

• Delivery of Amazon merchandise daily.

• Answered customer questions regarding shipments.

• Notified customers of delays to decrease calls to support. Sunshine Pharmacy and Health Naples,

FL

Delivery Driver

03/2008 - 08/2013

• Handled patients and Nursing Homes' Staff service complaints with the utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

• Answered Nursing Home's Staff & Assistant Living Staffs' questions regarding shipments.

• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

• Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

• Notified patients & staff of delays to decrease calls to support.

• Obtained signatures on all invoices and credits to stay on top of paperwork requirements.

PharMerica Naples, FL

Delivery Driver

06/2005 - 11/2007

• Grouped and routed deliveries of medications according to designated areas to maintain efficient delivery times.

• Delivered STAT rush medications on tight schedules.

• Handled medications in accordance with the pharmacy handling standards.

• Answered patients' questions regarding shipments.

• Obtained signatures on all invoices and credits to stay on top of paperwork requirements.

Education and Training

College D'enseignement Classique Out of Country

High School Diploma

09/1994

Edison Community College Naples, FL

Associate of Arts

05/2010

Languages

French:

Professional

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