Customer Service Assistant Manager

Joseph A.C. Joyce

** ******* ******, **** ****, NJ 07410

Cell 201-***-**** **********@*****.***

Professional Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Work Experience

Accounts Receivable Manager R & S Landscaping

Midland Park, NJ - September 2021 to Present

Excellent communication skills utilized in resolving customer queries

Sound knowledge of collection and claims procedures

Attention to detail and organizational skills evident in the preparation of accurate weekly and monthly reports within tight deadlines

Good understanding of general accounting procedures

Assistant Manager Nordstrom Rack

Paramus, NJ - November 2019 - Current

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Mentored and motivated team members to achieve challenging business goals.

Taught staff strategies for completing work and smoothly carrying out senior management directives.

Office Manager Harper & White

Wyckoff, NJ - July 2018 - October 2019

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Maintained computer and physical filing systems.

Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.

Paralegal Barry McTiernan & Moore

New York, NY - September 2017 - July 2018

Organized evidence, exhibits, motions and subpoenas to support cases and prepare for trial.

Web Content Manager Enoble Media

Paramus, NJ - November 2002 - August 2017

Maintained content marketing calendar to schedule all aspects of creation and delivery.

Managed content distribution to online channels and social media platforms.

Used content management system to analyze user engagement and website traffic metrics.

Led team of six copywriters and content writers to oversee results of job performance.

Skills

Employee performance evaluations; Recruiting and interviewing; Contract Management; Excel; Google Drive; Project Management; Employee scheduling; Staff supervision

Education

Rowan University, Bachelor of Arts: Advertising Glassboro, NJ

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