Customer Service Hvac Technician

Cesar Santa Cruz

Facility / Hospitality Maintenance Engineer

Milpitas, CA 95035

*********@*****.*** – email / 408-***-**** - Cell

Keeps property equipment functioning, and guest units in good repair and keeps premises presentable by performing the tasks in the maintenance manual and as directed by General Manager and or Chief director of engineering. Assist with other staff as directed. Assist guest in any way possible. Authorized to work in the US for any employer

WORK EXPERIENCE

Currently as in Handyman Service calls with a Partner for Residential and Commercial.

Maintenance Engineer

Embassy Suites Hotel - Santa Clara, CA - September 2014 to September 2018

Walk daily routine check on all equipment running efficiently. make daily reports to higher management of the facility. perform any guest services and or work order repairs to minimize the higher cost of expenses from outside vendor or contractors. Demonstrates and perform a 100% commitment to providing the best possible experience for our guests and employees. Maintain all property maintenance records.

HVAC Technician

Merck Laboratories - Palo Alto, CA - February 2013 to August 2014

Responsibilities

Work as HVAC Technician in this facility. perform all work order thru database assigned and to complete accordingly, assist our customers (scientist) by providing their all equipment functioning in perfect condition, to be able to do their working research properly. Maintain all HVAC equipment in good condition. Perform any repairs throughout the facility in a safe manner. Attend weekly meetings with the Facility director and managers to discuss a completion of the job well performed and future project.

Accomplishments

Clean condenser coils, change filters, check supply/return temps, check refrigerant /add, leak detection.

Completed all assigned work and make reports to managers.

Assist all outside vendors and issue work permit before the work begin according to our policies and State code. Attend the safety meeting required and train to comply by the State Code.

Skills Used

Perform repairs on electrical, plumbing, painting, carpentry and maintain HVAC units.

Perform lockout tag out system. Know how to drive forklift and maintain mechanically.

Environmental Health and Safety trained.

Maintenance Engineer

Extended Stay America - Milpitas, CA - February 2007 to October 2012

Responsibilities

Maintain the overall condition of the Hotel interior /exterior and grounds. Make all necessary repairs to cut the highly cost of the outside vendors if possible. Perform all work orders in timely safely manners. Make inspection of the guest rooms, make sure they were presentable to the guest satisfaction.

Keep all the equipment running properly. Perform daily, weekly and monthly check routine

and keep records for future questions accordingly.

Accomplishments

Keep the customers or guest satisfied during their stay.

Job done well performed.

Positive feedback from previous guest.

Skills Used

Positive attitude towards guest and co-employees.

Experience and hands on skills.

Customer service.

EDUCATION

Technical School in HVAC Program

Institute of Business Technology - Santa Clara, CA

2006 to 2007

Trade School in Auto Technician

RI Trade Shop School - Providence, RI

1991 to 1992

Associate in Mechanical Engineering

Rhode Island College - Providence, RI

1984 to 1987

High School Graduate in College Prep

Central High School - Providence, RI

1971 to 1975

SKILLS

Computer literate, typing 25 wpm, EPA certified type I, type II, Electrical certified, CPR/AED certified and

CPO certified and mechanically inclined. (8 years)

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