Vickie L Riley

*** ********* ****

Oxford, PA ***63

484-***-****

NMLS # 495739

adsche@r.postjobfree.com

Position: Customer Service Representative

Objective: To secure a position where I can use my experience and skills to assist customers. I have many years of experience dealing with customers. All it takes is a little time, patience and careful listening to explain what needs to be done to assist them and make them happy, and that helps to make them want to call you next time.

I have worked with customers in a customer service call center, hired customer service representative as a recruiter, done banking customer service as a bookkeeper at our local bank, and mortgage customer service as a mortgage loan officer, and many years of customer service working as the office manager for my father, who did plumbing in new residential construction.

Below are the highlights of my professional experience. I have taken a lot of time off in the past several years caring for my parents; as I am an only child. And also helping my son raise his 9 year old daughter with the pandemic and home schooling. The position you are offering would be a perfect fit for me, as I am looking forward to getting back to doing the job that I love.

Professional Experience

J & J Plumbing, Inc., Landenberg, PA 19350

Customer Service/Bookkeeper/Office Manager December 1977 - December 2021

working and scheduling customers, returning calls, payroll and bookkeeping duties.

Mortgage Network Solutions, Wilmington, DE 19810

Loan Officer January 2016 - April 2018

Originate residential mortgage loans. Working with the borrowers during the entire process to ensure understanding and confidence in the entire process.

American Financial Network, West Chester, PA 19380

Loan Officer March 2014 - December 2015

Originate residential purchase and refinance mortgages. Working with the borrower's through the entire process.

Chase, Newark, DE 19713

Mortgage Banker November 2008 - February 2014

working with borrowers from origination through closing, answering questions, and guiding borrower's to a happy closing.

TCIM Services, Newark, DE 19711 June 2000 - January 2003

Recruiter for an Inbound/Outbound Customer Service Call Center.

Education/Skills: High School Graduate, current NMLS License with annual continuing education current. I have 30+ years experience as a customer service representative, recruiter for an inbound/outbound customer service call center. In addition to almost 20 years of residential mortgage loan origination experience, office manager experience and experience with the technology systems to originate and operate in an office setting as a Bookkeeper, Office Manager, Payroll and Residential Mortgage Loan Originator.

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