Data Entry Customer Service
Resume:
Shareda
Allen
Customer Service
Representative
Charlotte, NC 28227
***************@*****.**
I recently graduated from the University of Phoenix with my Bachelor's Degree in Human Service where i have obtained 350 hours of field experience skills from the list of advocacy to sales force just to name a few. I set out goals and i have the experience to back up my information. Although the objective is to be granted with a career i also want to grow in the career and not feel unappreciated. Willing to relocate: Anywhere
Authorized to work in the US for any
employer
Work
Experience
Customer Service
Teletech Customer service
representative- concord,NC
August 2020 to present
My current position is to
take inbound calls from
Medicaid and Medicare members
who either would like to
request member ID card,
provider
change,transportation
request,change address. My
task is to always put the
member first and potentially
satisfy their needs and make
sure they are 100% happy with
my service at the end of each
call. I also document every
conversation in our employee
database workplace system.
HMSHost iNTERNATIONAL - Charlotte,
NC October 2006 to March 2020
My previous job where I have been employed for 13 years shows my dedication in services. The task at hand includes servicing traveling customers by making sure they are getting the proper help at all times and not going unnoticed. Customers visit all day so this food service company has to provide efficient individuals who are willing to move fast paced.
INTERN Microsoft
July 2019 to October
2019
CHARLOTTE FAMILY HOUSING (175 INTERNSHIP HOURS) As an intern in training my duties were to gain experience in each department and sometimes work alone to bring awareness to homelessness. My skills set I focused on events, office work alongside the acting supervisor. Microsoft Office, Data Entry, Salesforce. INTERN CRISIS
ASSISTANCE MINISTRY June
2017 to September 2017
175 INTERNSHIP
HOURS)
While interning I worked on a lot of phone surveys obtaining feedback from clients that have used the services within the last 3 months. I also helped with events schedule important meetings. I also have gained field experience hours, plenty of experience in case management.
Educatio
n
Bachelor's Degree in Human Services in Human Services University of Phoenix - Charlotte, NC
October 2006 to
Present
BACHELOR'S DEGREE IN HUMAN SERVICES in FAMILY AND CHILD SERVICES, UOP UNIVERSITY OF PHOENIX April 2014 to October 2019
HS DIPLOMA CROSSROADS CHARTER
HIGH SCHOOL
Skil
ls
• Microsoft
Office/Outlook
• Data
Entry
•
Salesforce
• Hmis
• 40 wpm
• Public
speaking
•
Event
• Social
Work
• Microsoft
Office
•
Salesforce
• 40 wpm
• Customer
Service
• Customer
Support
Contact this candidate