Data Entry Customer Service

TM TRACY MITCHELL

************@*****.*** 219-***-****

***** ********** **** **** *******, La 70401

PROFESSIONAL Capable pharmacy team member proficient in assisting pharmacists with

SUMMARY preparing prescriptions and meeting customer needs. Safety-oriented and

well-organized with solid experience coordinating with insurance providers,

prescribers and individuals to address issues. Good relationship-building

and multitasking skills.

SKILLS Manual and automated Preparing drug bottle labels

medication dispensing Knowledge of brand and

Pharmacy and customer generic drugs

records management Advanced math skills

Knowledge of medical terms Multitasking

Updating medication histories HIPAA

Patient confidentiality Assisting pharmacists

Data entry Medicare and Medicaid

Regulatory compliance process

Drug storage procedures Staff development

WORK HISTORY Certified Senior Pharmacy Technician Walgreens 05/1996 - CURRENT

- Hammond, LA

Prepared bottle labels.

Collected co-payments or full payments from customers.

Communicated with prescribers to verify medication dosages, refill

authorizations and patient information.

Resolved non-routine issues like third-party billing, computer system

and customer service issues.

Maintained proper drug storage procedures, registries, and records

for controlled drugs.

Answered patients' questions and troubleshot prescription issues.

Reviewed medication orders.

Advocated for patients' compliance with medication guidelines.

Counted, measured, and compounded medications following

standard procedures.

Reviewed and verified customer information and insurance provider

information.

Supervised [Number] pharmacy technicians and coordinated

day-to-day assignments.

Answered incoming phone calls and addressed questions from

customers and healthcare providers.

EDUCATION Boone Grove High School, Valparaiso, IN

High School Diploma :

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