Customer Service Sales Associate

Michael De Orio

**** ***** ******

Simi Valley, CA 93063

805-***-**** or 805-***-**** - cell

Employment History

November 2015 to Present Assistant Manager

Harbor Freight Manage daily operations of the store. Oversee and manage all store merchandising, price control, and customer service. Responsible for driving top line sales. Responsible for building high performance teams; attracting and developing new talent. Scheduling and staffing. Manage the processing and receiving of weekly merchandise shipments. Open and close store.

June 2012 to November 2015 Merchandising Manager

Home Goods Manage daily operations of the store. Oversee and manage all store merchandising. Updating all fixtures with current merchandise and flexing to accommodate additional merchandise. Open and close store. Responsible for planograms, shipments, and control of profits and losses. Motivate associates to create excitement throughout the store with feature presentations.

November 2010 to April 2012 Assistant Store Manager Petco Manage daily operations of the store. Oversee, manage, and motivate 14 associates to continually exceed weekly targets and provide exceptional customer service. Open and close store. Responsible for merchandising and planograms, shipments, and control of profits and losses. Work with adoption partners to find homes for homeless pets. April 2010 to October 2010 Softlines Manager

Dick’s Sporting Goods Manage daily operations of the apparel and shoe departments. Oversee, manage, and motivate 16 associates to continually exceed weekly targets and provide exceptional customer service. Open and close store. Responsible for merchandising and planograms, shipments, and working with local high schools and colleges for team orders. May 2007 to January 2010 Store Manager

Champs Sports Manage daily operations of shoe and sports apparel store. Responsibilities include receiving daily inventory, visual merchandising, stockroom organization, weekly work schedules, and nightly bank deposits. Perform quarterly store audits throughout our district. Oversee and motivate a staff of 8 people to achieve high quality customer service and reach daily/weekly budget goals.

1987 to May 2007 Car Stereo Manager

Circuit City Began career as a part-time warehouse associate. Transitioned to the sales floor in 1988 selling portable electronics. In 1989, moved to the car stereo/cellular phone sales department. As sales associate in the car stereo/cellular phone department was awarded honors for top sales associate in the district and several President’s Club awards for exceeding monthly sales goals. In 1997, promoted to assistant manager of the car stereo department. Promoted again in 2000 to manager of the department. During tenure as manager was awarded Circle of Excellence honors for being in the top 10% of all sales and installation managers in the US. Invited to participate in the market leader program, responsible for overseeing five other locations. Responsibilities included: managed a staff of seven, supervised all car stereo department sales and installations, responsible for meeting monthly budgets, provided high quality customer service.

Other Skills: Motivated, self starter. Proficient in providing high quality customer service. Great organization skills. Ability to manage many projects/situations simultaneously. Loyal, dedicated, and hard working.