Workers' Compensation Representative II

Marissa Arntsen, SIA

818-***-**** **************@*****.***

OBJECTIVE

My work experience has given me many opportunities to learn and grow in both my personal and professional life. I have been able to improve my communication skills, begin a career in workers’ compensation, and have been encouraged to pursue further education in my free time. Besides attending school to earn my degree, I have obtained a certification in self-insurance and am completing a designation in workers’ compensation. I greatly appreciate any chance to further develop and gain new skills and valuable experiences in my career. CERTIFICATIONS & SKILLS

Certified by California’s Office of Self

Insurance Plans

Currently pursuing a certificate in

Workers’ Compensation Claims

Administration

Able to type 60 WPM

Motivated and hard working

Willing and quick at learning

Currently pursuing an associate of arts

with goal of bachelor’s in business

administration following

Experienced with Oracle, Microsoft

Office, and other data entry programs

Flexible, dedicated and detail oriented

Able to work in team setting or

independently

EXPERIENCE

March 2021 –

Present

Workers’ Compensation Representative II, Risk Management, City of Burbank My primary duties involve managing and monitoring indemnity, future medical, and medical only claims by processing treatment requests & bills, issuing state notices, communicating with claimants & providers, and guiding claimants through the claims processes. Some additional tasks, such as processing accounts payable reports, tracking lost time, and claims setup & reporting have carried over from my previous position. I also help oversee and train new clerks and have been assisting in system upgrades. November 2019 –

March 2021

Intermediate Clerk, Risk Management, City of Burbank Oversaw front desk for department director, human resources, ADA, environmental health & safety, liability, and workers’ compensation, including answering phones, sorting mail, running memos, ordering supplies, and other tasks as needed. Also, I assisted the workers’ compensation section by following up on work statuses, entering new claims, state reporting, processing payments, recording lost time, file & serves, and filing & record transfers among other tasks.

March 2018 –

November 2019

Library Clerk, Burbank Public Library, City of Burbank At the circulation desk I assisted patrons with borrowing materials, answered questions regarding accounts, entered new library cards, handled payments for fines and TAP cards, and sorted & repaired books. I was also responsible for holds, processing A.V. materials, maintaining flyers, search lists, and assisted with the children’s summer reading club. EDUCATION

Present

Insurance Education Association Virtual, California I am currently taking a series of workers’ compensation classes which has expanded my knowledge on the rules & regulations of workers’ compensation and the statutes defined in division four of the California Labor Code. Following completion in 2022, I will obtain a designation in Workers’ Compensation Claims Administration through The Institutes. Los Angeles Valley Community College Valley Glen, California Enrolled for degree and general education requirements to obtain an associate of arts before transferring to pursue a bachelor’s degree in business administration. June 2013 Upper Columbia Academy Spangle, Washington During my attendance, I worked as a library assistant and tutor to earn tuition, participated in choir and volunteer opportunities as part of the H.O.P.E. program. I earned my diploma and graduated with high honors and a G.P.A. of 3.79.

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