Banquet Server Customer Service
Resume:
TRACY HERTIGAN
SUMMARY
Energetic and highly trained Hospitality Specialist with thirty four years of experience in the foodservice industry. Dedicated to providing highest levels of customer service.
EXPERIENCE
Lead Banquet Server
Hyatt Boston, MA June 1999 - Current
Banquet Bartender
Spinellis Saugus, MA January 2017 - January 2018 Banquet Server
Mandarin Oriental Hotel Boston, MA January 2010 - January 2012 Server
Hyatt Regency Grill Cambridge, MA January 2009 - January 2011 Server
Bistro Five Medford, MA January 1999 - January 2011 Server
Greg's Restaurant Watertown, MA January 1997 - January 1999 Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Managed 10-12 servers and staff members to effectively foster team-oriented environment.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Trained new bartenders on drink preparation and upselling techniques. Kept track of bar tabs and transferred open tabs to dining area for wait staff. Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff. Operated POS terminals to input orders, split bills and calculate totals. Plated food and assessed plate presentation to maintain highest standard of food quality.
SKILLS
Effective customer upselling
High-volume dining
Menu memorization
Liquor, wine and food service
Friendly, positive attitude
Menu knowledge
Effective conflict resolution skills
Reliable and trustworthy
Organizational skills
Customer service
Fine Dining Service
Buffet setup and takedown
Table Bussing
Food transportation
Wine and spirit knowledge
Certified Poker Dealer, Bet on U,
Cambridge College - 2019
Amanda Hiou, Hyatt Regency:
Julie Gibbons, Boston Conference
Center: 617-***-****
CONTACT
***************@*****.***
Boston MA
EDUCATION AND
TRAINING
Liberal Arts And General Studies
Massachusetts Bay Community
College, Wellesley Hills, MA
1987
CERTIFICATIONS
REFERENCES
Contact this candidate