Duke Energy Data Entry
Resume:
M A R S H A
S T E V E N S O N
********@*****.***
P.O. Box 358,
Norcross, Ga 30091
PROFESSIONAL SUMMARY
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
SKILLS
Efficient and Detail-Oriented Multitasking and Prioritization Issue and Complaint Resolution Data Entry and Maintenance EXPERIENCE
Customer Service Specialist, Duke Energy(Convergient), Sep 2020 Current, Remote, 30091
Initiate the connection disconnection and transfer of service in the Business and Industry Department of Duke Energy Power
Work remotely from home in a similarity to a call center environment which comply with company standards
Dispatch service crews to handle outage calls placed by customers and repair needs, advise crews of issues such as hazardous weather down power lines Prepare Work and service orders to be performed by crew Process and collect payments from customer, verify payment in order to prevent termination of service
Document Client accounts, task and interactions with accuracy and speed Upsell Products company products and service to include (Home wiring, water heater and surge protection plans
Meet and exceed daily service quality and performance, attend company meetings and participate in trainings to ensure quality customer service Call Center Agent, Sprint, Jan 2020 Jul 2020, Remote, Georgia Process payments and set up new phone service applications Used communications expertise to correctly identify customers' needs, accurately answer questions and consistently provide exceptional experiences outpacing expectations.
Documented call interactions in system to track needs, implement solutions and follow-up on requirements.
MS
Sep 2008
Drew from extensive programming experience to solve technical problems and provide step-by-step guidance.
Settled insurance claims and escalated questionable applications to fraud departments for further investigation.
EDUCATION
Bachelor of Arts, Criminal Justice
ST Leo University Duluth, Ga
Contact this candidate