Clerical Assistant Service Representative

Mary E. Murphy

** ******* ****** ***** *** Jersey 08628

************@*****.*** 609-***-****

linkedin.com/

EDUCATION

Ewing High School, Ewing, NJ

High School Diploma

****-****

Mercer County Community College, Trenton, NJ

Associates/General Studies

1979-1980

WORK EXPERIENCE

AT&T: Customer Service Representative, South Brunswick, NJ

Product Agent/Provisioner 1999-2003

Heavy telephone operations, maintenance/managing business accounts while utilizing liaison with AT&T vendors regarding circuits

Daily EOD/DLR Reports

Reviewed workload on a daily basis to ensure timely completions

Escalate and help resolve jeopardy conditions

Troubleshooting and follow-up

COLR (Circuit Order Layout Record)

A database system that contains information about facility and circuit assignment for AT&T

Strong organizational and communication skills

Randstad Work Solutions: Merrill Lynch & Company, Hopewell, NJ

Employee Service Center: Tier 1 Employee Advisor 2005-2006

The position requires the ability to multitask utilizing numerous systems applications to resolve inquiries while speaking to the clients

Work directly with internal partners in New Hire Operations, Payroll, Benefits Administration and Retirement Services

Supply confidential medical plan information to participants, their dependents and the appropriate vendors and providers, while maintaining strict adherence to Federal HIPAA legislation

Global Security Administration (GSA): Provisioning Administrator 2006-2006

The GSA department fulfills accounts provisioning and network resources security control for Merrill Lynch

Creating network and termination accounts for Contingent Workers

Proficiency with Merrill Lynch network Oracle, Touch Paper and ARS

Maintenance of databases for Human Resources (HR) employee’s profile

Login IDs and Email accounts

Clerical Assistant 2008-2008

Provided clerical support to the Imaging Coordinator of Xerox Corporation

Assisted coordinator with retrieving files and scanning strategies that Financial

Advisors offer their Clients

Assisted in scanning FA’s (Financial Advisor) additional strategies for the Personal

Advisory Team pending approval

Caregiver, Trenton, NJ 2008-2020

Support services/assistance for health and social development

Arrange and serve meals for clients/carry out cleaning duties

Take children to and from school and appointments

Maintain vigorous surroundings of the home

Oversee/care for elderly and children as a residence of client's home

Maintain health records and physician appointments

SKILLS

Microsoft Office: (Word, Excel, PowerPoint,), Clerical Skills, Typing Skills, Organization Skills, Communication (verbal & non-verbal) Skills, Caregiving Skills, Detailed Oriented, Multi-tasking Skills, Team Building Skills, Computer Skills, Customer Service Skills

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