Customer Service Assistant Manager
Resume:
Beavercreek, Oh *****
sunflower092506@gmail.com
Nikki Sabin
OBJECTIVE
Dedicated and hard working individual looking for a career in a rewarding company, offering 5 years of management experience. I have the drive and proven record of sales results and store management. I love leading and creating an excellent team that will work for a growing company. EXPERIENCE
Fred Meyer Jewelers, Beavercreek — Store Manager
11/2011 - 05/2020
Served as the primary supervisor for the entire store. I achieved growth and sales, credit, protection plans, and diamond events. I hired, trained, and motivated a sales team who they had personal goals to achieve. Maintain profit of my location through sales to keep my shrinkage at a good number, I conduct monthly staff meetings, and write the schedules to cover the store hours. I had to keep up with the daily operations and always make the customers first. I had reports of store numbers that I had to review with the team and held them responsible for their results. We dealt with jewelry and watch repairs and kept in communication with the goldsmith and customer. I loved merchandising the store. I had many hats for my position.
Hittle’s Jewelry, Troy— Assistant Manager
11/2006 - 09/2011
Assistant Manager to the oldest established jeweler in Troy. I type and give estimates for most of the jewelry appraisers that are customers and insurance companies. I call vendors and put in orders for the customers and for the store. I am educated in marketing diamonds, gemstones, gold, and silver. I take care of most of the bookkeeping (Quickbooks), daily stocking, inventory control, and accounts payable/received. Greeted and expressed exceptional customer service. Tnt Logistics/Cbs, Troy- Full time logistics
11/2000 - 04/2006
I was a contractor with TNT logistics at American Honda Motor Company. I had major responsibility in maintaining the CPAT truck regulations. I oversee trailer yard management and order pick-up for local Honda Dealers. I am also responsible for the documentation of inbound and outbound trailer loads and schedule the receiving and outbound pick-ups times. I coordinate workflow between two Honda Supervisors to ensure that their timelines are met. I also assist in the pick and pack orders fill operations. EDUCATION
Wright State Univesity
2006-2008, Fairborn Ohio
General Classes
SKILLS
-Sales
-Management
-Human Resources
-Recruiting/Hiring/Termination
-Excellent Customer Service
-Merchandising
-Leadership
-Team Work
-Decision Making
REFERENCE
Barbara Wantz, Friend
********@********.***
Andrew Beach, supervisor
***********@*****.***
Diane Zentner, friend/employee
*********@*****.***
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