Qa Engineer Customer Service
Resume:
KOTTHA NAVEEN
Email: *************@*****.***
Mobile: +91-939*******
Trailhead Profile: https://trailblazer.me/id/nkottha
Career Objective
To accept challenging tasks and work with team spirit. My aim is to make a Successful Career in your organization and work towards development of organization.
Professional Experience
Having 4 Years 2 Months Experience in Software Testing.
Working as Senior QA Engineer with Test Yantra Software Solutions Pvt Ltd. From Jan 2022 to July 2022.
Worked as a QA Engineer with Eximius Tech Innovations Pvt Ltd. from May 2018 to Nov 2021.
Professional Summary
Created and executed manual Smoke, Functional, Regression, system integration and exploratory tests.
Analyzed Functional Requirements and Business Specification as part of Static Testing on earliest stages of SDLC
Responsible for creation, design and execution of Test strategies, including writing test plans, test cases and test scenarios.
Participate in weekly Test planning, project status meetings and reviews.
Working closely with project manager/Test lead and project team to learn about the project functionalities and provided testing time lines .
Logged defects encountered in the application through JIRA during test cycles and conducted fix verification.
Performed, Acceptance, UI, Usability and Compatibility Testing
Tested applications for functionality and documented all failed cases
Good experience in API testing using/Postman
Tested the Application using Black box testing Techniques.
Strong knowledge and experience in Sales cloud and Service cloud applications.
Strong knowledge and experience in testing Standard and Custom objects, Custom fields, Profiles and permissions, validation rules, Page layouts, record types, relationships, data migration, workflow rules, reports and dashboards.
Project Details:
Project 3
Title : Starwood Waypoint Real Estate Group.
Client : Waypoint homes, Oakland, USA.
Role : Senior QA Engineer
Project Description: Waypoint Homes is Reinventing Renting by providing quality homes, great customer service, and rewarding leases. We have helped hundreds of people. This Application deals with maintaining the customer data in Sales force. The primary objective is to have the property Assets and Projects and Property inspections. And this application also deals with raising customer issues in Sales force like case management.
Roles & Responsibilities:
Executing test plans against all the development phases.
Identified and resolved potential risk and issues.
Mostly worked around on Accounts, Contacts, Cases & Opportunities.
Worked on SIT, UAT, Integration, Sanity, Regression & Smoke testing.
Developing traceability by test result analysis and defect management.
Actively participating in defect life cycle, retesting and bug closure.
Experienced in agile, testing cycle.
Monitored a few intermittent issues and helped team to resolve them.
Involved in customizing custom objects, tabs, fields, page layout as per the business need.
Customized workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
Successfully delivered a high-quality software component with minimal issues.
Project Details:
Project 2
Title : Life Insurance
Client : Max Life Insurance Policies
Role : QA Engineer
Project Description: In this online process, the user enters into the website it will show details about insurance and its types, also it will show the details about different duration schemes to the corresponding insurance type or insurance policy. This process contains the user registration form which is used to apply for insurance policy through online. It also helps the customer to view his or her own insurance status information.
Roles & Responsibilities:
Mostly worked around on Accounts, Contacts, Cases & Opportunities.
Worked on SIT, UAT, Integration, Sanity, Regression & Smoke testing.
Developing traceability by test result analysis and defect management.
Actively participating in defect life cycle, retesting and bug closure.
Experienced in agile, testing cycle.
Monitored a few intermittent issues and helped team to resolve them.
Involved in customizing custom objects, tabs, fields, page layout as per the business need.
Project Details
Project 1
Title : G Cash Mobile APP
Client : Mynt - Globe Fintech Innovations, Inc.
Role : QA Engineer
Project Description: Mynt (Globe Fintech Innovations Inc.) is a leader in mobile financial services focused on accelerating financial inclusion through mobile money, financial services, and technology. As an affiliate of Globe, Ant Group (affiliate of Jack Ma's Alibaba), and Ayala, Mynt is recognized as the Philippine’s first tech double unicorn with the support of its distinguished local and global shareholders.
Mynt operates two fintech companies: GCash, a micropayment service that transforms the mobile phone into a virtual wallet, and Fuse, a tech-based lending company that enables Filipinos to get microloans to business loans.
Roles & Responsibilities:
Analyzing requirement, developing test cases creation.
Executing test plans against all the development phases.
Good experience in frontend backend testing
Tested wide range of software and application, employing various testing techniques..
Oversees financial processing of both manual and automated processing functionality
Prepares and processes manual replenishments
Enters account update information
Opens, sorts, counts, and batches incoming payment processing mail
Processes exceptions, credit cards denials, incomplete applications, and incomplete transponder requests
Reconciles financial transactions
Process payments quickly and accurately
Educational Qualifications
Bachelor of Commerce (B Com Computers) in Kakatiya University, Warangal.
Areas of Expertise:
Manual Testing
API Testing/Postman
Mobile Testing
salesforce
Functional Testing
System Testing
Integration Testing
Agile Methodology
Software Expertise
Testing Tools : JIRA, Postman,/API, Eclipse, Excel, Android Mobile, . . Salesforce, core Java.
Operating Systems : Mac, Windows10
Databases : MS-Access,
Declaration
I hereby affirm that the information in this document is accurate and true to the best of my knowledge and belief
KOTTHA NAVEEN
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