Customer Service Assistant Manager
Resume:
KATIE GODFREY
E: *****.*********@*****.***
P: 575-***-****
A: El paso, TX 79936
PROFESSIONAL SUMMARY
Results-focused, company dedicated supervisor who leads by example and accountability. Offering eight years of experience in management. Educational background in law enforcement, graduated from Austin Community College in 2019. History of effective problem solving. and successfully engaging with staff to resolve conflict.Leadership history of emphasis on maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff for effective handling of service issues, customer communications, and conflict resolution.
WORK HISTORY
Priebe Security-Security Officer
Site 301 Congress
12710 Research Blvd #100, Austin, TX 78759
01/2020- Current
●Emphasis on protecting the property and ensuring that only authorized employees and guests enter the premises to reduce the risk of theft and other disturbances.
●Conducting continuous tours to ensure nothing is missed making the property the main priority, above and beyond post orders.
●Building strong customer trust and ensuring above and beyond customer service.
● Monitor surveillance equipment to support other security measures in place to maintain a safe and secure working environment for employees.
●a history of solid documentation of all activities on the premises.
●Employee of the month for July 2020.
Good Luck Grill - Assistant Manager
14605 N FM 973. 512-***-****
Supervisor Shana Whitely
Manor, TX • 06/2017 – 03/2020
●Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
●Trained team members in successful strategies to meet operational and sales targets
●Monitored employee performance and developed improvement plans
●Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Sonic - Assistant Manager
MANOR, TX • 12/2015 - 06/2017
●Communicated with managers of other departments to maintain transparency
●Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
●Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
●Provided weekly work schedules to employees to accommodate business demands and vacation requests
●Onboarded new employees, including training, mentoring and new hire documentation
Jimmy John's - Assistant Manager
Austin, TX • 02/2013 - 12/2015
●Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
●Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
●Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
SKILLS
●Leadership
●Employee performance evaluations
●Conflict resolution
●Problem-Solving
●Operations management
●Data collection and analysis
●Communication
EDUCATION
Austin Community College
Austin, TX • 12/2019
Associate of Science: Criminal Justice- Law Enforcement
Contact information
*****.*********@*****.***
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