Package Handler Customer Service
Resume:
Breanna L Brown
Housekeeper/Laundry Attendant/Customer Service
Milwaukee, WI 53218
***************@*****.***
Customer Service/Cashier with 3 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Main duties include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change. Package Handlers assemble, seal, scan, and load parcels in order to ensure that each one is safely delivered to its destination. Package Handlers work as part of a team to meet deadlines with client and company expectations in mind.
Experienced Housekeeper with over 5 years knowledge of housekeeping and laundry seeking a position where skills in hospitality can be utilized. Willing to relocate to: Milwaukee, WI
Authorized to work in the US for any employer
Work Experience
Inspector
Homewood Suites by Hilton - Waukesha, WI
October 2021 to May 2022
• Inspect the cleaning of guest rooms to achieve a high level of cleanliness and guest satisfaction.
• Work with and train room attendants to ensure daily tasks are completed timely and accurately.
• Inspect housekeeping carts and closets to ensure that they are properly stocked.
• Ensure Loyalty Program Members' rooms are ready and inspected prior to check-in time and ensure proper amenities are delivered.
• Work with house porters to maintain cleanliness of glass doors and windows through the assigned building
• Support room attendants by cleaning and stripping guest rooms as needed Housekeeper/Inspector
Hyatt Place Downtown - Milwaukee, WI
July 2021 to October 2021
• Making beds and changing linens
• Vacuuming and cleaning carpets and rugs and mopping hard wood floors
• Keeping bathrooms stocked with clean linens, toiletries, and other supplies. Emptying trash receptacles and disposing of waste
• Inspect room after housekeepers done cleaning
Housekeeper Supervisor
Brewhouse Inn & Suites - Milwaukee, WI
February 2021 to July 2021
• Assign Guest Rooms and Common Areas to Housekeeping Staff.
• Inspect Rooms and Common Areas for Cleanliness.
• Order Cleaning Supplies.
• Create Employee Schedules.
Fresh Cap 1 Associate
Walmart - Franklin, WI
September 2020 to December 2020
• Managed counts on merchandise in back room and sale floor.
• Capped all items and put on sale floor on shelves.
• Removers damaged, out of code, not in set and discontinued items from displays.
• Rotated manufacturer products as needed.
• Loaded and unloaded merchandise using ladder and pallet jerk Customer Service Associate
Pick and Save - Milwaukee, WI
April 2020 to September 2020
• Listening to customers’ concerns and handling complaints and returns
• Giving detailed explanations of services or products
• Working with a sales team to create better methods to address customer complaints
• Reviewing customer accounts and transactions while resolving issues
• Communicating with customers in-person, through email or chat, over the phone or on social media
• Receiving orders, calculating charges and processing payments
• Monitoring customer satisfaction levels
• Referring customers to superiors when necessary
Housekeeper/Laundry Attendant
Brewhouse Inn & Suites - Milwaukee, WI
August 2019 to March 2020
• Making beds and changing linens
• Vacuuming and cleaning carpets and rugs and mopping hard wood floors
• Keeping bathrooms stocked with clean linens, toiletries, and other supplies. Emptying trash receptacles and disposing of waste
Housekeeping/Front Desk
Hilton Garden Inn Park Place - Milwaukee, WI
March 2019 to August 2019
• Cleans up to 20+ rooms at 30 minutes per unit, collect soiled laundry; maintain a list of vacant rooms that required housekeeping attention before check-in.
• Vacuum, high and low dusting, change all bed linen, wipe down bathrooms, self-inspect rooms, keep supply closet clean and stock cart with supplies and linen.
• Remove dust, trash and debris manually or with machines and appliances walls, floors, ceilings, windows and glass door frames, furniture and carpets. Package Handler
Fex Ex Ground - Menomonee Falls, WI
March 2018 to July 2018
• Ensure the accurate, timely flow of packages by maintaining thorough customer records and updating delivery team on tracking status.
• Loaded packages weighing up to 40lbs on to the conveyor belt or on delivery trucks.
• Sorting packages and placing them on sorting machines that transfers the goods to loading docks. Housekeeper/Dishwasher
Hilton City Center - Milwaukee, WI
February 2016 to February 2018
• Responsible for the overall cleanliness and sanitation of the residents' rooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.
• Communicated with front desk and laundry staff to ensure accuracy of sellable rooms.
• Dusting and polishing furniture and fixtures. Cleaning and sanitizing toilets, showers/bathtubs, countertops, and sinks.
Cashier/Customer Service
Walmart - Milwaukee, WI
October 2015 to February 2016
• Process sales transactions
• Calculate the cost of products or services
• Accept payments
• Calculate and return change when required by the payment method
• Maintain adequate change denominations in the cash drawer and request additional change
• Answer customer questions about products or services
• Reconcile cash drawers and sales receipts
• Report issues with equipment
Sale Associate/Cashier
Rainbows Midtown Center - Milwaukee, WI
October 2013 to October 2015
• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
• Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals.
Education
High school diploma
New School of Community Services - Milwaukee, WI
September 2012 to June 2015
Skills
• Cleaning Experience (5 years)
• Customer Service (3 years)
• Warehouse Experience (Less than 1 year)
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