Home Agent Sales Associate
Resume:
Cheryl Williams
Charlotte, NC 28273
**************@*****.***
WORK EXPERIENCE:
**/**/****- **/**/2018
Express-scripts Accredo Work@home
Patient Care Advocate
Inbound/Outbound calls from home to assist Patients in receiving medications on time.
Contacted Physicians offices for prescription renewal and address vitrification and etc.
Educated Patients on account balance, plan benefits, co-payment, and order status
Processed and tracked Patient orders.
07/2007- 09/18/2008
Sprint PCS Charlotte, NC
Customer Care Rep /Sales Associate
Rehire ( see 12/200-12/008-5 Sprint PCS job description below) 09//2006- 12/10/2012
Independent contractor: Work At Home Agent Atlanta, GA Customer Care Rep. /Sales Associate
Responsible for up selling customers on various products
Work at home taking inbound call for various companies
Setup Accounts
Processing and Tracking orders
03/2006- 11/2006
Focus: Temp. Agency (Network Communication) Atlanta, GA Communications Specialist
Answer, 300 - 500 direct incoming emergency and non-emergency calls from the public and for the Emory enterprise.
Maintain accurate records for a variety of call services including answering services, messaging and paging systems.
Serve as answering service/messaging for Physicians
Provide basic technical support for pagers
12/2002- 12/2005
Sprint PCS Charlotte, NC
Customer Care Rep./Sales Associate
Responsible for all inbound calls in a high call volume environment taking 100 to 150 calls daily
Activate phones
Technical support
Setup accounts
Responsible for up selling customers on all of Sprint’s products and services.
Accountable for daily and monthly quotas.
Responded to billing inquiries and empathizing with customer needs.
Responsible for trouble shooting phone issues and ordered phones using data base.
Noted accounts and e-mail supervisor of account change and adjustments. 12/1997- 12/2002
Belden Electronics Fort Mill, SC
Department Coordinator
Coordinated the scheduling of jobs with the Master Scheduler
Resolved technical issues over the phone with suppliers and customers
Assisted employees in applying the required specifications to products manufactured within the assigned department
Responded to sales inquiries and expedites from Plant Managers
Coordinated the operation of assigned departments in the short-term absence of the Department Manager or Supervisor
EDUCATION:
York Technical College 2001- 2003
Studies toward Network Administration degree
REFERENCES:
Victoria Stevenson Lash Group 803-***-****
Katrina Lynch Divine Touch Media 980-***-****
Shawn Miller City of Charlotte 704-***-****
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