Customer Support Specialist
Resume:
Gloria Maldonado
Objective
I seek challenging opportunities where I can fully use my strong Accounting and Customer support skills for the success of the organization.
Experience
**** - ****ent
Office Support Specialist, Facilities Management, Anne Arundel County Government
Customer Support:
Answering Service Calls, creating work request and dispatching to the appropriate Crew Leader.
Purchasing the required equipment and supplies required for emergency work orders, with coordination with the Crew Supervisors, via by Direct Connect.
Accounting Support:
Create Purchases orders
Assist in preparing and reviewing Service Contracts to support Anne Arundel County Government facilities.
After reviewing Services orders for discrepancies, resolving any discrepancies, moving forward to process the receiving orders, and associated invoices for payment, either by Purchase order or Credit Card payment.
Preparing a variety of account reports associated with Purchase orders and Credit card payments.
Reconcile Monthly Credit Card log.
1976 – 2006
Project Accountant, Santos Construction
Customer Service:
Assist General Contractors with Project planning.
Provide billing assistant with invoices
Accounting:
Maintain billing system
Maintain precise records of all incoming payments
Generating invoices and account statements to Contractors
Investigate and resolving any invoice irregularities or enquiries
Contact clients as needed to ensure payment of outstanding invoices.
Perform account reconciliations
Produce monthly financial management reports
General financial management and analysis
Prepare Quarterly/year end closings.
Renew Business licenses yearly
Payroll:
Maintaining employee/payroll records
Auditing timekeeping records to ensure compliance
Entering new hires into the payroll system
Posting changes in pay and tax status
Education
1964 – 1965
BA Accounting
Texas University
Austin, TX
Skills
Quick Books
Microsoft Office
G-Mail
Enterprise One system
Work order system
Contact
7804 Shelbourne Dr.
Carvel Beach, Md 21226
Cell: 443-***-****
*********@*****.***
Contact this candidate