Service Representative Customer

Valarie Soto

*** *** ****** **** • Jackson, NJ **527

732-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY

Customer service professional handling approximately sixty inbound calls daily.

Receiving recognition for having top quality monthly reviews

Receiving consistent recognition for top service by clients and organization

Fluent in English and Greek

RELEVANT SKILLS

Excellent communication skills, self-motivated and goal oriented

Innovative thinker to improve workplace efficiency and effectiveness

Able to make progressive decisions.

Medical Receptionist

Brick,NJ 06-21/2021- Present

Coastal Gastroenterology

Responsible for patient check-ins, providing a professional and welcoming environment.

Verifying insurance working with multiple insurance companies to obtain information for payment and patient services.

Collecting copayments, answering high volume calls both inbound and out.

Filing, scanning of documents needed for patient tracking.

PROFESSIONAL EXPERIENCE

Medical Receptionist Ewing, Nj 04/14 06-18 /21

Reliance Medical Group (Temp to Hire)

Responsible for patient check-ins, providing a professional and welcoming environment.

Verifying insurance working with multiple insurance companies to obtain information for payment and patient services.

Collecting copayments, answering high volume calls both inbound and out.

Filing, scanning of documents needed for patient tracking.

Medical Receptionist

Brick,NJ 03-21/4-12

Coastal Gastroenterology

Responsible for patient check-ins, providing a professional and welcoming environment.

Verifying insurance working with multiple insurance companies to obtain information for payment and patient services.

Collecting copayments, answering high volume calls both inbound and out.

Filing, scanning of documents needed for patient tracking.

Medical Receptionist Avon by the Sea, Nj 10/5/20-2/12/21

Hackensack Merdian Health

First point of contact for patients providing professional demeanor and welcoming atmosphere.

Responsible for answering a high incoming call volume to support scheduling of in-patient appointments.

Checking patients in/out of services.

Verifying insurance, working with multiple health insurance companies to obtain information.

needed to provide services to patients.

Scanning high volume documents to CPU for documented filing.

Administrative Assistant

DaVita Dialysis Princeton Junction, NJ 7/2019-6/2020

Responsible for ordering all clinical supplies

Entering all clinical supply counts, weekly

Creating new patient charts, ensuring

All documents and information are present

Responsible for all incoming/outgoing faxes

Telephone Service Representative Manalapan, NJ 2/2011-6/2019

Navicore Solutions

Answer incoming telephone calls and direct caller to the appropriate employee/department.

Process client telephone payments.

Greet and direct all visitors.

Accept mail and deliveries.

Accept in-office client payments.

Write inquiries when necessary.

Handle any other responsibilities deemed necessary by the Customer Service Support Supervisor.

High volume data entry for multiple programs

Other duties as assigned.

Customer Service Representative Shrewsbury, NJ 2004-2011

Bedrock Granite Inc.

Responsible for scheduling and confirming client appointments

Worked closely with clients in their selections

Entered all new client information

Responsible for collecting over $1,000,000. In aged receivables

Medical Receptionist

Associates in Obstetrics & Gynecology Summit, NJ 1999-2004

Answered a high call volume

Booked, confirmed and scheduled appointments

Confirmed Insurance coverage & referrals

References furnished upon request

Contact this candidate