John Crockett, MBA, PMP

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SUMMARY: Experienced and versatile Information Technology Program Manager/Project Manager with a history in cyber security and business management. Project Management Professional (PMP) since 2010. Education includes MBA with a concentration in Information Technology, Bachelor’s Degree (BS) in Business with concentration in Business Information Systems.

ACHIEVEMENTS

Implemented Program Management Office – Created workflows, identified roles and responsibilities, created key processes, and created templates for newly-formed PMO organizations.

Created Internal Governance Board – Aligned internal goals among diverse programs, eliminated duplication of efforts, and consolidated risk and issue response and resource requirements.

Implemented Quality Review Process – Resulting in fewer issues and streamlining customer acceptance (higher revenues, fewer SLAs).

Mentorship – to improve skills of subordinates and team-members, decreasing turn-over, and making the team more productive and effective.

HARD SKILLS

PMO Operations, Development, Governance

SDLC/Waterfall Model

Financial/Earned Value Management (EVM/EVMS)

Cost Account Management

Risk/Opportunity Management

Compliance – HiTrust/HIPAA HITECH

Requirements Development

Scope Management/Change Control

Contract Negotiations and Management

Executive/Professional Communication (Written and Oral)

Root-Cause Analysis, Continuous Process Improvement

Quality Assurance/Quality Control

Service Delivery/Customer Service

Stakeholder/Executive Management

Documentation

SOFT SKILLS

Productivity and Efficiency Management

Leadership/Mentoring/Teaching

Resource Allocation

Negotiations and Conflict Resolution

Problem-Solving and Issue Resolution

KEY SOFTWARE SKILLS

Microsoft Office Suite

MS Project

Planview

Slack

MetricStream

SmartSheet

SharePoint

ServiceNow

Jira

Monday.com

EMPLOYMENT BACKGROUND

Cyber Security Program Manager

Hoag Hospital – Newport Beach, California (current) – February 2021 - Present

Program/Project Manager led multiple concurrent cyber security projects to successful completion. Current projects include Microsegmentation of key applications, Identity Governance and Access Management (IGAM) implementation, and Governance Risk Management and Compliance (GRC) initiatives, including HiTrust and HIPAA HITECH. Eliminated/decommissioned end-of-life hardware and applications to significantly reduce security vulnerabilities.

Senior Project Manager

University of Southern California – Los Angeles, California – October 2019 – February 2021

Project manager for multiple concurrent information security projects. Led numerous concurrent projects to include a Virtual Desktop Initiative (VDI), Endpoint Detection and Response (EDR), Governance Risk Management, Identity and Access Management, and Compliance (GRC). Successfully led and directed project activities for several programs, including privileged access management assessment and remediation, high-value asset (HVA) security risk reduction, and software implementation projects.

Senior Program Manager

Atos/Xerox – Santa Ana, California – February 2015 – September 2019

Successfully led and directed project activities for several programs, including datacenter, network, VoIP and software implementation projects as well as large-scale implementations in a managed services environment to include all aspects of build-outs and moves, design, development of requirements, installation and upgrade of infrastructure (including cabling), power requirements and upgrades, circuit installation, cable plant infrastructure, some construction, manpower, quality, issue resolution, scheduling, and resource management. This includes the use of vendors and the use of high-quality standards in compliance with best practices, building codes, and regulations.

Implemented a new Program Management Office (PMO) with associated tools and processes to manage all projects.

Established program governance.

Created SOWs, managed scope, change request management and all aspects of project management from initiation to closure.

Project Management Assessor – assessed and evaluated the project management skills of other project managers for certification as Atos Certified Project Managers.

Trained fellow project managers in the project management discipline.

Define and track key performance indicators (KPI).

Issue resolution, risk management, and the management of scope and schedule.

Stakeholder management and communications, including the dissemination of status reports, financial reports, and management of issues and risks.

Migrated and consolidated data center operations, greatly reducing operating costs.

Senior Project Manager

CGI Group, Inc. – Huntington Beach, California September 2012 – October 2013

Led numerous software, hardware, and infrastructure implementation teams, each of which had three direct reports and as many as 20 indirect reports, on multiple technology projects, including design and implementation of cloud-based products.

Procured and implemented physical and virtual servers (Wintel and Linux platforms) to host data stores for multiple state-run projects. This included the configuration, installation, and implementation of over 275 servers in a 13-month period, complete with network and Internet connectivity, user configuration, disaster and recovery planning, and security compliance (including HIPAA and PCI compliance).

Additional responsibilities included: requirement development, vendor management, hardware and software procurement, budgeting, progress reporting, management of risks and issues, and escalation of priority issues.

Deputy Program Manager

Textron/Overwatch Systems – Huntington Beach, California (5 years) January 2007 – June 2011

Led several project teams with direct reports and a large team in a matrix organization.

Led the development of requirements, quality assurance and quality control, root cause analysis for issues and the integration process, weekly and monthly progress reporting (to internal stakeholders, client, and other entities), risk management, and on-site software integration support.

Multiple deliveries and integration with components from various teams over a five-year period and consisted of several large-scale, long-term software development and integration projects.

Earned-Value Reporting – Gather information and report project health and status using standardized reporting such as Earned Value Management System (EVMS).

EDUCATION and CERTIFICATION

MBA, University of La Verne, La Verne, California

BS in Business/Information Systems, University of Phoenix, Fountain Valley, California

Project Management Professional (PMP), PMI

Atos-Certified Senior Project Management Assessor (evaluate and certify project managers)

Joint Professional Military Education, Naval War College, Newport, Rhode Island

MILITARY EXPERIENCE

Completed 21 years of honorable military service (eight active, 13 reserves) in the Marine Corps, Army, and Navy.

Clearance information: Clearable to Top Secret SCI-TK. Previously held clearances for 14 years as servicemember and DoD contractor.

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