Customer Service Counselor

Elizabeth-Ann Samuels

**** ******** **. **********, ** 95828

(Cell)415-***-****

PROFILE

Customer-focused professional with 20years of sales experience in the Real Estate and Mortgage Industries. Most recently, in the Cemetery & Funeral Industry, for 7 years.

Customer Service professional Computer/Microsoft office skills

Sales Management Telemarketing

Professional Experience

Catholic Diocese of Sacramento

February 2015 - February 2021

St Mary Catholic & Funeral Cemetery

Fruitridge Rd. CA.

Family Service Advisor.

Sales of Cemetery and Funeral needs for families.

Calvary Catholic Cemetery

Citrus Hts. CA

Family Service Counselor

Helping families prepare for end of life services with their cemetery & funeral /mortuary needs.

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CENTURY 21 A-TEAM (2001-present) 14620 Lakewood Blvd. Bellflower, CA 90706

Real Estate Agent and Loan Officer

Sold Residential Real Estate and Business Opportunities

Originated home mortgages. Explained loan options to borrowers.

HERTZ-Los Angeles CA (1999-2001) 9000 Airport Blvd. Los Angeles, CA.90045

Customer Sales and Customer Service Representative

Rented, up-sold, and checked cars in, at busy Los Angeles Airport location

Sold liability, collision, and personal insurance to renters for commission.

WESTERN SEQUOIA CORPORATION (1997-1999) 5835 West Slauson Ave, Culver City CA.90230

Family Service Counselor

Sold pre-need cemetery and mausoleum burial packages

Helped bereaved families make funeral arrangements.

SOUTHERN CROSS HEALTHCARE (1994-1997) Private Bag 99934, Newmarket, Auckland, New Zealand

Corporate Account Manager

Handled business to business sales of National Health plans to Company Executives for employees

Maintained Company image within a large portfolio of Corporations, to ensure retention in Health plan

LUCKY STORES HEADQUARTERS (1981-1994) 4000 Knott Ave Buena Park, CA.90622

Human Resources Coordinator (1981-1991)

Implemented new hire benefits.

Verified past employment. Organized and maintained all files of confidential employee data

Inventory Systems Manager Lucky Warehouse (1991-1994)

Set-up daily appointments for incoming delivery of 100+ trucking companies

Generated daily reports for inventory counts, product movement, and workers’ expediency .

EDUCATION

St Josephs High School Suva, Fiji Islands (High School Diploma)

Cerritos College Norwalk California (Real Estate License - Courses in appraisal & finance)

University of South Florida, Tampa, Florida (2yrs English & Journalism studies)

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