Customer Service Care
Resume:
Heidi Treat
Success oriented and wired for productivity and efficiency
Mather, Ca 95655
***************@*****.***
EXPERIENCE
Walgreens,Granite Bay — Director of Pharmacy and Retail Ops August 2005 - June 2022
Continuously improve processes and service levels to increase both customer satisfaction and gross profit
Establish and maintain goals to meet or exceed company targets
Responsible for the recruitment, interviewing, onboarding, scheduling, training, and development of new hires.
Enjoy coaching, mentoring, and developing store associates and promoting them to higher roles
Leadership ability to build, motivate and maintain staff, while possessing a working knowledge of personnel reports, weekly sales numbers, and operational metrics
Maintain compliance regarding all Federal, State, and County regulations as well as CA Board of pharmacy
Strong organization and planning skills; able to prioritize and handle multiple tasks in a high pressure environment
Outgoing and friendly demeanor, positive attitude, and the ability to build rapport with any individual
Liberty Tax Services, Roseville — Certified Registered Tax preparer
December 2018 - April 2020
Greeted and welcomed clients to the office
Verified and copied documents, prepared tax forms
Followed proper storage and disposal of private personal information
EDUCATION
Keller, Folsom – Master of Accounting and Financial Management (not completed)
September 2014 - March 2016
Sacramento State, Sacramento — BS Business, Finance & Insurance
September 2006 - May 2008
Diablo Valley College, Pleasant Hill-AA Liberal Arts September 2003 - May 2006
SKILLS
Operations management
Building team morale
Facilities maintenance
Project management
Asset Protection
Customer Service
Inventory Control
Auditing/Compliance
Employee Benefits
Business to Business
Marketing
Microsoft Office
Google Docs
AWARDS
Champion of Champions 2021
for Customer Care
Champion of Champions 2016
for Employee Engagement
Licenses and Certifications
Notary Signing Agent
Commision #2356344
Certified Pharmacy Tech
Registered Ca Tech #99861
APhA Certified Immunizer
Basic Life Support/CPR
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