Customer Service Phlebotomy Technician

Norma Lindo

Brooklyn, NY *****

*************@*****.***

919-***-****

Dependable healthcare professional with a strong work ethic, outstanding customer service and communication skills. Demonstrates the ability to complete challenging assignments under demanding conditions.

Work Experience

Phlebotomy Technician

Quest Diagnostic Clinical Laboratory - Brooklyn, NY 2010-04 - 2020-08

• Maintained and manage the privacy of patient's records, abiding by HIPPA.

• Verified client's insurance eligibility and benefits through insurance carriers.

• Performed a variety of routine blood drawing procedures including venipuncture, pediatric, geriatric and capillary methods.

• Inclusive to all demographics by performing spin down procedures and packaged specimens.

• Sent various specimens to the laboratory for testing.

• Worked with patients who had comorbidities, HIV, Cancer, and mental ill patients.

• Inclusive to all demographics, Performed EKGs and analyze patients vital signs.

• Sterilized instruments using an autoclave and prepared exam rooms.

• Knowledge of storage and transportation requirements while using safety precautions.

• Working with various age groups, I was able to decipher the best method of drawing blood.

• Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment.

Patient Care Technician

Signature Care - Brooklyn, NY 2007-08 - 2010-01

• Resilient in handling high volume simultaneous tasks with strong mental focus and accuracy. • Provided excellent customer service to over thousands of customers.

• Medication inventory management by restocking pharmaceutical medications.

• Preparing prescription labeling and filling prescriptions for pharmacist approval.

• Consulting various insurance regarding prescriptions. • Inclusive to all demographics obtained referrals from hospitals and physicians; by communicating with physicians regarding medications.

• Utilized computer program such as BestRX & PioneerRX to access prescription information including patient and prescriber data.

Education

Bachelor of Science in Organizational Management

Saint Augustine's University

2013-05

Skills

• Vital Signs

• Venipuncture

• Phlebotomy

• Patient Care

• Laboratory Experience

• Infection Control Training • Medical Office Experience • EMR Systems

Certifications and Licenses

CPR Certification

Certified Phlebotomy Technician

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