Associate Customer Service

KALIE R. SCHWEITZER

*** ******* ***** ****, ****** Ohio 45744 · 304-***-****

***********@*****.***

I am a detail oriented and dedicated individual seeking employment with a company in which I can advance with my communication and management skills.

EXPERIENCE

AUG 2013 – OCT 2015

ASSISTANT MANAGER, long John Silvers

I was responsible for keeping record of daily food inventory and scheduling employees using Excel. I dealt with customer service issues and managed the stores money daily.

OCT 2015 – SEPT 2018

LAUNDRY AIDE, marietta memorial hospital

I was responsible for taking and filling phone orders for affiliated facilities. I collected, washed, and redistributed linens throughout the hospital and kept daily records of laundered materials.

DEC 2017 – PRESENT

TANNING OPERATOR, TanFastics salons

I am responsible for recording appointments and placing the clients in their correct bed, maintaining the cleanliness of the salon, and handling customer complaints and issues.

MAR 2019 – PRESENT

SERVER/BARTENDER, backroads pizza 2

I am responsible for handling money daily as well as answering phones and cooking and serving food items and alcohol to customers. I deal with customer service issues when working independently.

SEPT 2019-PRESENT

ASSOCIATE CUSTOMER SERVICE REPRESENTATIVE, HIGHMARK BCBS

I am responsible for taking phone calls for Medicare members. I utilize two computer screens with up to 12 applications to answer questions and explain benefits and claims to members. I use time management skills, organization skills, and communication skills to inform the members and help them to the best of my ability.

EDUCATION

MAY 2015

GRADUATE, parkersburg high school

I graduated from Parkersburg High school with a 3.9 GPA. I was placed in Honors English and Language Arts classes my junior and senior year with 100% A average at graduation.

MAY 2015

GRADUATE, wood county technical center

I completed two full years in an Early Childhood Education course and graduated with honors with a portfolio of my work in the daycare center on campus.

AUG 2015 –JUNE 2017

STUDENT, wvup/wscc

I completed two semesters of prerequisite courses at WVUP and transferred to WSCC where I completed two more semesters of prerequisite courses. All semesters were completed with a 3.4 GPA.

SKILLS

Communication

Focus

Multi-tasking

Time-management

Organization

**See References on following page**

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