Customer Service Bartender
Resume:
DOREEN RAE CHRISTMAS
**************@*****.***
Summary of Qualifications
·Dynamic 20-year sales and management career in several types of retail and customer service settings
·Innovative and creative approach to developing high volume sales and high percentage goal outcomes
·Accomplished in personnel management, motivation, conflict resolution, and performance reviews
·Manage initial questions, complaints or comments from customers
·Extremely skilled with multi-tasking in a hectic environment
·Ability to work independently without direct supervision
·Conducted employee onboarding and training of new employees
·Ensured policies and procedures were implemented and followed
·Strong aptitude for achieving sales goal while controlling costs
·Committed to an appreciation of diversity, the benefits of cultural awareness and sensitivity in the workplace
Professional Experience
June 2022 - Current
Bartender/Cocktail Waitress
Jazzy’s Cafe Tacoma, WA.
·Interacting with customers by taking, mixing and serving drink orders
·Validating age requirement
·Knowing alcohol pairing and tastes
·Making classic and traditional drinks
·Responsible for cash and credit transactions
·Managing inventory and cleaning bar supplies
November 2018 – May 2022
Server/Bartender
Olive Garden Federal, WA.
·Delivered exceptional customer service
·Responsible for cash and credit transactions
·Adhered to policies and procedures
·Maintained flexibility in a fast-paced environment
·Ability to work as an individual or within a team
·Verified age requirements
·Mixed alcoholic and non-alcoholic beverages for customers
11-12-2013 – November 2018
Assistant Manger
Bellevue WA.
·Coordinated daily customer service operations
·Tracked the process of weekly, monthly, quarterly and annual objectives
·Monitored and maintained store inventory
·Evaluated employee performance and identified hiring and training needs
·Supervised, motivated and coached staff to perform their best
·Monitored costs, budgets and resources
·Handled customer complaints
Education Graduate of Bartending Academy of Tacoma 2012
Clover Park Technical College, Lakewood WA 2008-2011
Tacoma Community College, Tacoma, WA 2010-2012
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