Customer Service Content Writer

Jennifer J. Asencio

Pompano Beach, FL ***** 786-***-**** Email ****************@*******.*** LinkedIn /jennifer- asencio-9802396b/ Medium Portfolio: https://medium.com/@jennyasencio CAREER SUMMARY

Professional copywriter and spiritual student. Let me put eloquence, spiritual awareness, and concise communication to work for you!

SKILLS

− Research and writing

− Tarot, oracle, and scrying

− Mindfulness studies at the academic level

− Microsoft Office

− Internet use and troubleshooting

− Customer service and communications

− Beginner level with Wondershare Democreator video software EDUCATION

Harvard Extension School September 2018 - Present

Bachelor of Liberal Arts

− Phi Theta Kappa Scholar

− 3.83 GPA

− Studies in mindfulness and religious psychology

Broward College

Associate of Arts December 2017

− Phi Theta Kappa member

− Graduated with highest honors

EMPLOYMENT HISTORY

Member Services Representative

Sitel May 2022-present

− answer calls for credit unions

− assist members with customer service request

− follow scripting for specific member request

− communicate with empathy and professionalism

Content Writer

Infinity Sales Group April 2019-November 2021

− write content on assigned topics for satellite cable and Internet companies

− broad leeway to deep-read topic research for quality content

− written pieces are both short- and long-form content Writer

Gryffin Media December 2016 - Present

− write articles on assigned topics with high SEO authority

− written articles range from 500-1500 words

− writing topics include yoga, SEO optimization, pet breeds, diamond cuts, and internet safety

− oriented in researching topics to accurately write about them Dispatcher

Tropical Taxi May 2014 - Present

− dispatching to direct cars to jobs via 2-way radio and computer

− take job orders on telephone, enter into computer

− supervise shift, handle random issues as they arise LANGUAGES

− English, written and spoken

− some French, written and spoken

− some Spanish, written and spoken

Contact this candidate