Station Manager Customer Service

MARION HUNT

JACKSON, TN ***** 731-***-**** ********@*****.***

Summary

Senior level manager with outstanding record in leadership years of operational, logistics analysis and customer service experience with proven performance results. Multi-million dollar budget responsibility with district level employee’s span of control. Self-motivated team leader that works well independently. Persuasive communicator and effective decision maker.

* Leadership * Transportation Logistics * Regulation Compliance

* P& L Responsibility *Customer Experience * Contract Negotiation

* Operations Manager *Supply Chain Sourcing * Hub Operations

* Performance Metrics * Strategic Market Planning * Distribution

* Quality Control * Self Management Teams * Training

Leadership

Served as facilitator for FedEx Mid-Central Region to review guaranteed fair treatment for frontline employees. Achieved FedEx Corporate Feedback Average 20 consecutive years. Managed 24 sites simultaneously in 4 states (IN, IL, KY and MI). Nominated for the Five Star award (highest award received at FedEx) 5 times. Received the Star Award in 1990, received the Five Star award 1991, received the Super Star Award 1998, and received the Star Award 2000.

Operation

Promoted to Senior Manager 1988 (Supervised 6 Operations Managers, 200 hourly employees and 1 admin). Promoted to District Manager 1992 (Supervised 25 Senior Managers, 83 Operations Managers, 1800 Frontline Employees and 10 admin). Hub Director at FedEx for 66 daily air flights and 270 daily Trucks. (Supervised 15 Senior Managers, 55 Operations Managers, and 1000 Frontline employees and 5 admin).

Quality Control, Safety & Security

Improved and achieved station goal on workers injury rate in 1984 – 1992. Improved and achieved goal district wide workers injury rate in 1992-1998.Achieved vehicle safety goals during entire management career. Recipient of FedEx Safety Award for Hub Operations. Received Corporate Quality Success Award 4 times. Successfully passed FAA and TSA Audits. Led team in measurements, analyzed and solutions for special needs passengers.

Budget

Achieved Budget cost per package 13 out of 14 times as a Manager in Ground Operations. Achieved operations budget 8 consecutive years in the HUB.

Human Resource

Develop and Implement union avoidance training for district. Evaluated and Implemented training on bad management practices. Managed recruitment, screening and selection process for startup operations at FedEx.

Experience

* Certified Classroom teacher in the State of IL

* IL Daycare License Representative (Chicago)

* State of CO Area manager for Special Needs Adoption (Denver)

* Station Manager for Ground Operations (Denver)

* Senior Manager Ground Operations (Birmingham)

* Senior Manager Ground Operations (Dallas)

* Managing Director Ground Operations (IN, IL, KY and MI)

* Entrepreneur Fish Notes Restaurant (Jackson, TN)

* Productivity Engineer Owens Corning (Memphis)

* Operations Manager Black and Decker (Jackson, TN)

* Vendor Manager Northwest Airlines (Rochester, Syracuse and Buffalo NY)

* General Manager JetStream Services (Birmingham)

Education

BA Lane College Jackson, TN

MA Governors State University Park Forest, IL

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