Administration & Customer Service

Holly Ann Johnson

*** ****** ******, **********, ** 37813 423-***-**** ********@*****.***

SUMMARY OF QUALIFICATIONS

● Ability to strengthen client satisfaction and develop strong relationships with over 15 years of customer service experience.

● Twelve years supervisory background; strong capability to effectively communicate, direct, and delegate to personnel.

● Well-versed in multi-tasking to meet goals and deadlines in a business environment, develop sales, and control costs.

● Vast experience in problem solving to ensure management, client and personnel satisfaction.

● Highly versed in creating and implementing operational plans. EXPERIENCE

Good Ole Days Sports Grille Morristown, TN 37814

Manager and Bartender January 2016 - August 2022

● Time-, staff-, duty-, cash-management

● Ability to diffuse tense situations; conflict resolution

● Tasked with liabilities management - overconsumption, underage drinking/fake IDs Smokey Mountain Wings Morristown, TN 37814

Manager April 2014 – January 2016

● Hiring, training, scheduling personnel

● Responsible for end-of-day reporting/paperwork

Barcalounger Bean Station, TN 37708

Manager October 2011 – April 2014

● Inventory management of domestic and international warehousing at five locations

● Customer liaison for repairs of originals, replacements, directing to new dealers Kelly Services Morristown, TN 37814

Partnered Staffing Supervisor November 2007 – October 2011

● Human Resources tasks, including payroll processing, for over 150 employees

● Conducting business reviews, compiling tenure and turnover data for over 150 employees

EDUCATION

Walters State Community College Morristown, TN 37814 Coursework for Spanish & Secondary Education August 2004 - May 2005 Burlington County College Mt Holly, NJ 08060

Coursework for Spanish & Secondary Education September 2003 - June 2004

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