Customer Service Behavior Technician

Beatriz J. Gálvez

Denton, TX 940-***-**** *************@*****.*** LinkedIn

PROFESSIONAL PROFILE

Registered Behavior Technician seeking a professional position in the health science field. Passionate about caring for children and individuals with special needs. Specializes in developing treatment plans for individual clients.

CORE COMPETENCIES (Soft Skills)

Fluent in English and Spanish Enthusiastic Dependable Self-motivated and self-starter Ability to adapt to new equipment and technologies Excellent communication skills Courteous and diplomatic

TECHNICAL SKILLS

Proficient in Microsoft Suite Proficient in Adobe Suite POS Systems

EDUCATION

Bachelors in Human Development and Family Science GPA: 3.7

University of North Texas, Denton, TX Graduated May 2020

Dean’s List Spring 2018- Spring 2020

Associates in Science GPA: 3.8

North Central Texas College, Gainesville, TX Graduated May 2018

Tennis and Team Captain from 2017-2018

EXPERIENCE

ABC Pediatrics, Autism Center & Day Camp, Behavioral Technician Mar 2021 – Present

Specializes in providing quality, efficient and effective services to ensure positive outcomes for children, families and the community.

●Adhere and facilitate learning programs for mental health patients and their conditions.

●Participate in counseling sessions and help patients with everyday activities.

●Document and create reports to relay patients’ progress and collaborate with healthcare professionals to carry out treatment plans for patients.

Unite DFW, Non-profit Organization, Champion Support Intern Sept 2020 – Dec 2020

Specializes in connecting churches to address social challenges facing our communities.

●Connect communities with social platforms, such as using VOMO, HelpFinder and Gloo to assist people with their individual needs ranging from healthcare to food and shelter.

●Conducted outreach to assess the communities’ needs and presented on possible solutions.

●Created social media content to promote the organization and recruit future volunteers.

Home Depot, Cashier Oct 2020 – Jan 2021

●Energetic, hardworking cashier valued for fast, friendly customer service and accuracy in handling customer transactions.

●Assess customers’ needs while quickly moving them through the check-out process.

●Passionate about serving others and eager to take on new responsibilities and leadership roles.

Mayberry Gardens, Caregiver Jan 2019 – Dec 2020

Specializes in assisted living and memory care residence providing family-style living

●Cared for an average of 15 clients on a rotational schedule and assisted with daily needs.

●Trained three new staff, while providing mentorship, guidance, and maintaining 92% in employee retention.

●Followed care plan, home regulations and ensured safety practices

University of North Texas, Personal Tutor Dec 2018 – May 2020

●Tutor peers through readings geared toward their personal learning goals with accompanying well-researched theories and provided practical hand-on activities to aid the learning process.

Our Daily Bread Ministries, Volunteer May 2018 – Aug 2019

Non-profit organization aims to connect people with God while meeting their daily needs

●Ensured high morale and quality services among all members of the team and assisted in organizing, preparing and cleaning as needed. Assisted with Meal services for weekly services.

●Contributed to training and orientation of new volunteers.

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