Desktop Support Customer Service
Resume:
B A R B A R A M. J O H N S ON
NEW ORLEANS, LOUISIANA 70126
E-MAIL ADDRESSES: ********@*****.***
EXPERIENCE:
Summary of Qualifications: Customer Service Relations; offering 10+ years of experience; skilled in Customer Service, problem-solving skills, and Communication Soft-skills.
TECHNICAL & COMPUTER SKILLS
Microsoft Office
Desktop Support Applications
Document Imaging Software Application
PROFESSIONAL EXPERIENCE:
ANPPM Senior Program: New Orleans, Louisiana
2019-2021
Intake Employment Specialist
Assisted Seniors with program registration.
Xavier University of Louisiana, New Orleans, Louisiana 2010- 2016
Human Resources:ERP Support: HRIS Support/Programmer Analyst.
Provided HR functional training for HR staff.
Generated various custom reports for stakeholders.
Provided Technical and non-technical Desktop application and software support.
HRIS PeopleAdmin (PA7): Onboarding
Assisted staff with Onboarding software.
Xavier University of Louisiana, New Orleans, Louisiana 2002-2010
ITC Help Desk Coordinator: Customer Desktop Support
Maintained database for the end-user community.
Coordinated, and disseminated problem tickets to the IT Desktop support technicians.
Administrative assistant to the IT Manager. Provided staff with Microsoft Suite support.
ACADEMIC PREPARATION
University of Phoenix, New Orleans-Campus
Information Technology Systems, M.I.S.
Southern University of New Orleans New Orleans, Louisiana
Business Administration, B.S. Degree
Certifications:
Microsoft Office Certificate
Document Imaging Certificate
Louisiana Technology Council http://www.ltc-la.org–2005
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