B A R B A R A M. J O H N S ON

**** ******** *****

NEW ORLEANS, LOUISIANA 70126

504-***-****

E-MAIL ADDRESSES: adsbiu@r.postjobfree.com

EXPERIENCE:

Summary of Qualifications: Customer Service Relations; offering 10+ years of experience; skilled in Customer Service, problem-solving skills, and Communication Soft-skills.

TECHNICAL & COMPUTER SKILLS

Microsoft Office

Desktop Support Applications

Document Imaging Software Application

PROFESSIONAL EXPERIENCE:

ANPPM Senior Program: New Orleans, Louisiana

2019-2021

Intake Employment Specialist

Assisted Seniors with program registration.

Xavier University of Louisiana, New Orleans, Louisiana 2010- 2016

Human Resources:ERP Support: HRIS Support/Programmer Analyst.

Provided HR functional training for HR staff.

Generated various custom reports for stakeholders.

Provided Technical and non-technical Desktop application and software support.

HRIS PeopleAdmin (PA7): Onboarding

Assisted staff with Onboarding software.

Xavier University of Louisiana, New Orleans, Louisiana 2002-2010

ITC Help Desk Coordinator: Customer Desktop Support

Maintained database for the end-user community.

Coordinated, and disseminated problem tickets to the IT Desktop support technicians.

Administrative assistant to the IT Manager. Provided staff with Microsoft Suite support.

ACADEMIC PREPARATION

University of Phoenix, New Orleans-Campus

Information Technology Systems, M.I.S.

Southern University of New Orleans New Orleans, Louisiana

Business Administration, B.S. Degree

Certifications:

Microsoft Office Certificate

Document Imaging Certificate

Louisiana Technology Council http://www.ltc-la.org–2005

Contact this candidate