Support Representative Service

DARNISE 412-***-****

DW *******************@*****.***

WINSTON 517 GROVE AVE,

JOHNSTOWN, PA 15902

PROFESSIONAL SUMMARY

Motivated and self-directed entrepreneur with success building teams for multi-million dollar

companies. Experience with building and maintaining online stores and websites. Building strategic

business relationships through leadership and networking within the retail industry. Branding business for

myself and others through social media. Also experienced in sales and licensed health insurance

helping others obtain health insurance.

SKILLS

Sales Licensed Health Insurance Agent

Customer Service Representative Telemarketing

Technical Support Representative Social Media Branding

EXPERIENCE

Business Owner, MsNisey's One Stop Mall, Oct 2018 Current, Johnstown, PA

Maintaining and organizing a retail online store through Shopify platform. Adding new products, and

keeping the website up to date. Shipping orders in a timely manner.

Receptionist. H & R Block, Feb-April 2022 Seasonal to current, Johnstown, PA

Answering the phone, Taking messages to send to tax pros, Scheduling new and former clients with tax

pros. Scanning documents and filing tax forms alphabetical and by year. Calling clients on behalf of H&R

Block for retention. Studying for this season as a Tax Pro.

Bus Monitor, Mcllwain Bus Line Oct-Feb 2022, Seasonal (Independent Contractor) Johnstown, PA

Monitoring Greater Johnstown School District and Conemaugh Valley Special Needs Children from

Elementary, Middle School and High School students to and from school. Making sure they follow the rules

of the bus and stay in their seats. Write reports on any student misbehaving for disciplinary action from the

school district.

Independent Business Owner, Total Life Changes, Mar 2020 Dec 2020, Fair Haven, Michigan

Selling and promoting nutritional supplements and essential oils. Helping people to lose weight through

detox and vitamins. Helping to build a team to gain promotions and bonuses through the company.

Technical Support Representative, Concentrix (formally known as Convergy's), Nov 2017

Mar 2018, Johnstown, PA

Helping customers find resolutions through QuickBooks. Troubleshooting and analyzing the problem and

helping to adjust their accounts.

Customer Service Representative, Ibex Global, Dec 2016 Mar 2017, Coraopolis, PA Answering

incoming calls; helping customers adjust, upgrade or add on to their cable and wifi services through

Frontier Communications in fast pace telemarketing company on behalf of Ibex Global.

Customer Service Representative, Keystone Staffing, Oct 2016 Dec 2016, Pittsburgh, PA

Answering incoming calls for PECO Electric and Gas Company through Keystone Staffing Temporary

Agency. Helping customers maintain their bills, taking payments, making adjustments, and setting up

payment plans. Providing them outside resources to help pay their bills through community services.

Health Insurance Sales Agent, Intermedia Marketing Solutions, Sep 2013 Dec 2015, Johnstown, PA

EDUCATION

Associate of Applied Science, Business Management Jun 2010

Pennsylvania Highlands Community College Johnstown, PA Double major in

Healthcare Management.

Minor in Secretarial Technology

Dean's List Honoree, 4 semesters.

GPA 3.2

Graduated with 3 Associate's Degrees

Associate of Applied Science, Business Administration May 2008

Cambria-Rowe Business College Johnstown, PA

GPA 3.0

Dean's List Honoree, 3 semesters.

High School Diploma, Business and Academics Jun 1992

Greater Johnstown High School Johnstown, PA

GPA 3.0

Business

Academics

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