Customer Service Bartender
Resume:
Starr L. Becks
***********@*****.***
PROFESSIONAL PROFILE
Outgoing customer-oriented Server and Bartender with 15+ years experience in hospitality and restaurant industries. Highly skilled at interpreting customers behaviors and moods to create and sustain safe bar and dining environments. Success in advancing company goals through the delivery of world-class service. Currently Completing AA degree in Arts and Humanities with the goal to obtain my Bachelors in ECE – Early Childhood Development.
SKILLS
Highly proficient using Point of Sales computer systems, FOH and BOH Standards. Extensive knowledge with cocktails, wine, draft beers, etc. Strong organizational, customer service skills in high volume atmospheres. Skilled at handling guest complaints and interacting efficiently with staff to resolve concerns.
PROFESSIONAL EXPERIENCE
BARTENDER/SERVER 2017 – MARCH 2020
Oggis Pizza and Sports Bar, Apple Valley, CA
Responsible for all guest needs while maintaining restaurant standards
Provide fast and efficient service with attention to detail
Utilize reservations software and POS systems for guest check management
Daily cash and credit card transactions including cash and carry service for restaurant
BARTENDER/SERVER MANAGER 2012 – 2017
IB Forum Sports Bar and Grill, Imperial Beach, CA
Manager on Duty providing leadership to employees on shift
Kitchen prep responsibilities
Cash and Credit transactions
Making original and also creative cocktails upon request
Resolving guests concerns in a timely manner
Maintaining clean and hygienic dining environment
Daily and weekly deep cleaning of kitchen and dining areas
LEAD SERVER 2012 – 2015
Seacoast Grille, Imperial Beach, CA
LEAD SERVER 2009 – 2017
The Wave Café, Imperial Beach, CA
Scheduling employee shifts
Place orders and shop for inventory
Weekly inventory count
Kitchen prep responsibilities
Daily and weekly deep cleaning of kitchen and dining areas
VOLUNTEER / INTERNSHIP
Teacher and Volunteer at Redeemer Kids’ Ministry in infant and toddler programs. Providing care and support for children, as well as interaction with parents
Volunteer/Intern at Yucca Loma Elementary School Preschool Classes
CERTIFICATES
Current State of CA Food Handlers Card
CPR Certification for Infants/Adults (expiration 2021)
Current, TB, MMR and Varivax immunizations
EDUCATION
Victor Valley College – Arts and Humanities Degree 2017, Bachelors Degree Early Childhood Education 2017-present
San Bernardino Valley College – Associate of Arts 1999
San Andreas Highschool – Highschool Diploma 1997
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