Customer Service Merchandising Specialist
Resume:
GLORYA GONZALES
**** *. **. **** **. Glendale, Az. 85302 623-***-**** ************@*****.***
Career Objective
Being professionally organized, and a responsible person in every task I am given, I have been blessed to have twenty plus years of experience working in fast-paced environments. The pride I take in being a solid team player with a great attitude has provided me with positive life and work skills.
Core Strengths
Outstanding Customer Service. Team Building and leadership skills
Proficient Communication Skills. Exceptional Organizational Skills.
Accurate Account/Money Management. Computer skills 10-key. Microsoft Excel / outlook. Shipping and Receiving experience. Forklift Certified
Work Experience
MARK ANTHONY BREWING
9601 N. Reems Road Waddell, Arizona 85355 480-***-****
Shipping & Receiving Clerk 8/2021 to present
Worked closely with warehouse team members to ensure daily task are completed.
Received incoming merchandise comparing orders with manifest, invoices to verify accuracy of shipments.
Audited shipping records, traced missing and lost shipments.
Routed products to departments.
Corrected LGV (laser Guided Vehicles) alarms
Loaded and offloaded trailers.
Forklift Certified.
SPROUTS FARMERS MARKET
8375 W. Thunderbird Rd. Peoria, Arizona 85381 623-***-****
Receiving Supervisor 08/2017 to 8/2021/ Head Cashier 07/2011 to 08/2017
Supervising a team of 2 to 6 employees.
Managing and overseeing Department procedures and policies. Product knowledge.
Created daily scheduling duties and paper flow..
Responsible for closing and reconciliation of invoices.
Completing daily summation reports.
Maintaining positive relationships with all internal and external customers/vendors.
ACOSTA SALES & MARKETING
Nestle Retail sales Team, Phoenix Market
Merchandising Specialist 05/2017 to 8/2017
Provide promotional solutions for local, regional and national brands in local stores, from retail to point-of-purchase displays and in-store incentive programs.
Executes retail territory coverage, to ensure merchandising coverage goals are met.
Meet client expectations regarding retail sales coverage and productivity in assigned territory.
Provided friendly customer service.
DESERT DIAMOND CASINO WEST VALLEY
9431 W. Northern Ave. Glendale, Arizona 623-***-****
Cash Cage/Cashier 10/2015 to 03/2016
Money handling accuracy.
Accountability of days end sales balancing.
Accurate Vault Balance and credit card sales accounting.
Cashiering, Check and debit processing.
Product knowledge.
Acknowledged for level of dedication to excellent customer service
Proficient customer service.
STEWART TITLE & TRUST
244 W. Osborn Rd. Phoenix, Arizona 602-***-****
Account Service Rep. 03/2013 to 5/2015
Setting up and Servicing Post Escrow accounts.
Processing Loan payments and disbursements, Calculating tax and insurance impounds,
Automatic Deposit and withdrawal account setups.
Account close outs, Guiding clients thru web access.
Excellent Customer Service.
AAFES
Unit 6195, APO AE 09604 Aviano, Italy AFB, 0434-3881
Merchandiser/Stocker 10/2009 to 05/2011
Professional customer service.
Planned and executed store schematics.
Stocked and maintained inventory on sales floor.
Responsible for Stockroom audits and inventory.
Unloaded and organized incoming merchandise daily.
Acknowledged for excellent customer service
Costco
1445 W. Elliot Rd Tempe, Arizona 85284 480-***-****
RTV Supervisor 06/1987 to 10/2007
Trained directed and supervised department Personnel.
Ensured completion of various job duties in accordance to company policies.
Documented and processed unsalable, damaged or out of code merchandise.
Handled daily heavy flow of paperwork including accounting, shipping & receiving invoices.
Evaluated Employee work reviews and performance reviews.
Facilitated contracts with outside vendor.
Maintained friendly and trusting relationship with all vendors.
Acknowledged for accurate department audits and customer service.
EDUCATION
Glendale High School, Glendale, Arizona Diploma
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