Customer Service Front Desk
Resume:
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Internal Use - Confidential
San Antonio, TX 78249
**********@*****.***
EDUCATION AND
TRAINING
Associate of Science
Healthcare Management
Ultimate Medical Academy -
Clearwater, Clearwater, FL
June 2013
High School Diploma
James H.Grove, New Castle, DE
June 2011
DIEFIE ODIMAYO
SUMMARY
High-achieving Customer Service Supervisor with supervisory experience and expertise in supporting hospitality and technical industries customer needs. Earnest in helping each person with knowledgeable, speedy assistance. Adeptly balances performance targets and business objectives. I am a business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrating a positive attitude to adapt to any situation. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, invoicing, management. Recognized for exemplary customer service and team collaboration.
SKILLS
• Work Prioritization
• Problem-Solving
• Handling Escalations
• Team Building and Leadership
• Time Management
• Delegating Work
• Continuous Improvement
• Call Center Operations
• Decision Making
• Performance Evaluations
• Quality Assurance
• Relationship Building
• Team Management and
Supervision
• Performance Management
• Complex Problem Solving
EXPERIENCE
CUSTOMER SERVICE SUPERVISOR
Whatabuger San Antonio, TX November 2019 - Current
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns as reported by
• Assess each of my team members performances by delivering one-on- one coaching to promote better service.
• Set clear expectations as aligned from the business objectives to help my team members pursue optimal paths for achieving each target.
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Internal Use - Confidential
• Oversee and assess customer service staff within my team to help them develop more, deliver on the business objectives and provide them with regular performance-related feedback.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
• Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
• Mitigated escalated issues to drive customer satisfaction.
• Organized trainings for my staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
• Managed correspondence, tracked activity and leveraged data communications to boost traceability initiatives.
CUSTOMER SERVICE/FRONT DESK SPECIALIST
FIS staffing INC Houston, TX August 2016 - October 2019
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with staff to fulfill customer requests and assist the leasing office to attend to potential residents and also helping current residents
• Signed for packages, recorded deliveries and distributed to personnel. Did package handling through software apps and ensuring all packages are properly logged to ease pickup by residents.
• Maintained office equipment, scheduling service to repair issues. Helping to book guest and clubroom reservations, maintenance coordination, parking tickets, monitoring cameras for security.
• Drafted professional business documents, spreadsheets and correspondence.
• Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
• Handled payment processing and provided residents and potential residents with receipts and proper bills and change. CUSTOMER SERVICE SPECIALIST
ComputOss Inc San Antonio, TX June 2014 - July 2016
• helping customers with activities ranging
from selling the products to guiding customers on what products and services best suit their respective needs
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Memorized entire line of company products and services, including prices and special discounts
• Suggested new tactics to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations
• Provided basic technical support for clients on a wide range of company
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Internal Use - Confidential
products, resolving issues at a 90% rate
• I Remained courteous and calm at all times, even during moments of intense customer displeasure
• Documented customer correspondence in CRM to track requests, problems and solutions.
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