Gail Auspelmyer

*** **** ****** ~ Gloversville, NY 12078 ~ 518-***-**** ~ adsbef@r.postjobfree.com

ADMINISTRATIVE OFFICE SUPPORT ~ BILLING & CODING

Highly motivated and versatile Clerical Support Professional offering 20+ years in billing, clerical support, and coding operations within high-expectation work environments.

Proven ability to multitask and meet tight deadlines, with attention to detail and accuracy in a fast-paced environment.

Full knowledge of office procedures, including ability to operate all types of office equipment, provide administrative support for daily business operations, and oversee customer service.

Dedicated team player who works well with others in achieving and exceeding organizational goals.

Communicate effectively with others and possess strong relationship-building skills.

Extremely reliable with very few unscheduled sick days throughout entire career.

Confident in ability to accomplish any given task and present a positive image for an organization or agency.

Project & Program Support Billing & Invoicing Transcription & Typing

Report Generation & Correspondence Business Coding Medical Terminology

Minor Bookkeeping & General Ledger Well Organized & Detail Oriented Database Management

Multi-Phone Lines & Reception Data Entry Records & File Management

PROFESSIONAL EXPERIENCE

Conduent, Colonie, NY 2019 Present

Data Transaction Processor

Perform data entry of material from source document ques to a computer database. Transcribe routine pre-coded and identifiable alphanumeric data from source documents into automated system. Ensure accuracy of data.

Visiting Nurses Home Care, Johnstown, NY 2011 – Present

Certified Personal Care Aide (part-time)

Assist elderly patients with activities of daily living, monitoring medications, and various health issues. Prepare and submit weekly reports on any change in health status of clients. Document daily health care provided to clients.

Amsterdam Recorder Newspaper, Amsterdam, NY 2016 – 2019

Customer Service Representative

Used FileMaker Pro for billing of local and major retailers for their advertising inserts in newspaper. Utilized FileMaker Pro to calculate prices, dates, and length for advertising inserts.

Called subscribers to process their credit card payments electronically for new subscriptions and renewals.

State Farm Insurance, Ballston Spa, NY 1996 – 2011

Policy Administrative Support Specialist

Coordinated daily office operations and performed broad range of administrative tasks to support agency.

Distributed work assignments to operations teams electronically and provided assistance to customers.

Processed monthly reports, correspondence letters, and bank mortgage changes via computer system.

Billed customers for policies and processed bank mortgage changes using database application system.

Utilized code-processing system to carry out administrative duties for office.

Trained co-workers in use of pull / cancel letter database.

Researched and processed certified policies for legal documentation requested by lawyers, agents, and policyholders.

Contributed to the implementation of a new procedure to notify agents of cancelled policy billing notices.

EDUCATION

Fulton-Montgomery Community College, Johnstown, NY

A.A.S., Office Technology

COMPUTER SKILLS

Microsoft Office, FileMaker Pro, Adobe Photoshop, Oracle, Introduction to Logic, Dbase IV, Systems Operation 1

Type 60+ W.P.M.

AWARDS

Achievement Award, State Farm Insurance