Customer Service Loan Specialist
Resume:
Haley Chavez
Clovis, Ca *****
Profile Solid background in customer service. Consistently exceed customer service expectations. Skilled in computers, multi-tasking Microsoft office, accounts payable and receivable, marketing businesses, extremely organized, and manages time well.
Education **Buchanan High School
• High School Diploma
**Willow International Community Center
• Associate in Arts Degree- December 2010
**NMLS License ID#957825
Career *Expert communicator- customer support and service
*Excellent computer knowledge
*Loan Officer/Processor knowledge for 13 years
*Multi-line telephone
*Type at least 50 WPM
*Microsoft Word, Excel, Outlook, Power Point, Access
*CRM and Salesforce experience
Career History
FBC Mortgage, Fresno, CA June 2022- Current
Loan Officer
Building new clientele, quoting rates, marketing, Empower, Encompass, Point, CRM, Salesforce, ADP, Microsoft Office
ALLSTATE ROOFING, Fresno, CA April 2022 - Current
Sales & Marketing
Building new clientele, customer service, organizing office files and supplies, answering phones
loanDepot, Fresno, Ca October 2014- June 2022
Loan Specialist
Inputting new loans, Customer Service, Processing loans, General office duties, answering phones, MS Excel, MS Word, MS Outlook, quoting rates, closing loans quickly and accurately
Imortgage, Fresno, Ca (loanDepot merged with Imortgage) July 2009- September 2014
Loan Specialist
Inputting new loans, Customer Service, Processing loans, General office duties, answering phones, MS Excel, MS Word, MS Outlook, quoting rates,
Aequitas Mortgage Group, Inc., Fresno CA January 2007- June 2008
Processor/ Assistant
Bookkeeping (QuickBooks Pro), Customer Service, Processing Loans, A/P, A/R, Answering phones, General office duties, MS Excel, MS Word, MS Outlook
Affluent Lending Inc. September 2003-December 2006
Assistant
Bookkeeping (QuickBooks Pro), A/P, A/R, Customer service, answering phones, general office duties
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